External Display issue after Anniversary Update

SNLJ

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Aug 11, 2016
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Hello,

Since taking the Anniversary update, I am unable to consistently connect to my external monitor via an HDMI adapter.

The issue first presented yesterday, but a restart allowed me to connect. Today, I have been completely unable to connect even after restarting. Tech support just had some remote time with my computer, and was unable to make anything work. The Tech first suggested that the HDMI cable was no longer supported by Microsoft, and then when I balked at buying a Microsoft-certified cable, he suggested I wipe my machine. Because performing a wipe will somehow make the cable supported again?

At any rate, this cable and adapter worked flawlessly before the Anniversary update, and I'm wondering if anyone else has experienced this or can offer anything to try.

If it's helpful to know, I have the 256/8 GB i5 model.

Thanks in advance.
 

SNLJ

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Aug 11, 2016
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I've tried with another HDMI cable, but no luck. I haven't tried another adapter, but I'm not really in the position to do that without buying one. And since this all worked flawlessly before the update, I have trouble believing it's suddenly a hardware issue.
 

Chintan Gohel

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May 23, 2014
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I've tried with another HDMI cable, but no luck. I haven't tried another adapter, but I'm not really in the position to do that without buying one. And since this all worked flawlessly before the update, I have trouble believing it's suddenly a hardware issue.

perhaps wait for the next update?
 

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