Facebook messenger app greyed out

aleks88h

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Dec 22, 2013
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Today, when I recieved a message on Facebook Messenger, the tile suddenly went grey, and nothing happened when I pressed the tile. Also, I can't launch the app from the app list. Restarting the phone did nothing to change this. Despite this though the app still gives me notifications, and the live tile even updates to tell me I have a new message. Anyone know whats going on?

Running the latest version of the app on a Lumia 920 with WP 8.1.

WIN_20141215_182040.JPG
 

kevin2577

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Oct 8, 2012
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Try seeing if you can uninstall the app from either the app list or the storage sense app, then try reinstalling from the store.
 

sinime

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Sep 13, 2011
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That is odd... The only time I've seen grayed out tiles is when restoring a phone (while apps are still downloading) or when my SD card was removed temporarily (apps installed on missing SD get grayed out)
 

Al_2

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Nov 19, 2012
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I've had this happen before. I think it's something to do with the phone backing up because it fixed itself after I manually backed up my phone's settings (Settings > Backup > Apps+Settings > Back up now).
 

Eight Ace

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Dec 29, 2015
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I've had this happen to me twice within the past week or so. The first time I thought it might fix itself so I just used normal facebook for the rest of the evening but the next morning it was still the same,. As you say, restarting doesn't help so both times I have had to uninstall it and download it again which is extremely annoying because all your settings restore to default. I love the Windows phone but there are some bloody stupid glitches like this that makes you wonder if they even bother testing these programs.
 

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