Got my 830 today... Screen is loose!

[MrPhilicorda]

So, finally after waiting for two weeks I got my white 830 today. Was so happy and first hand impression was that is really looks and feels premium.... Until I noticed this weird sticky sound while I was pushing the back cover in place. Turns out the glue is letting go of the screen in the top left corner and there's actually a very prominent gap with the backlight clearly shining through.

This it was it looks like:





What a disappointment. Been browsing the local (Swedish) Microsoft and Nokia websites but there is no phone number or email adress to be found anywhere. I guess I have to contact the store I bought it from but from what I read they do not really have a good reputation when it comes to support.

 

[SammyD97]

I think you should return your device.

 

[MrPhilicorda]

I think you should return your device.

Well of course I should and I will. It's just from what I've read about their support I'm araid it won't be a very fluent matter. Just hope I don't have to wait for days or weeks again to get a new one.

 

[pankaj981]

It looks like the screen has been displaced from its assembly. You can try pushing it in till it clicks else you can return it as suggested earlier

 

[MrPhilicorda]

There is no 'click'. You can kind of hear this sticky glue sound if you tap it gently. If i push it harder it stays in place for a while but then the glue lets go again and the gap is back.

 

[pankaj981]

Okay in that case replacement is your only option

 

[Lance_WPCentral]

Go in for a replacement. Its a defective piece. Take it to a Nokia Store at the earliest and don't delay.

 

[thusharaya]

Fight for your rights bro...

 

[nemo7]

Not good.

 

[MrPhilicorda]

I don't have a doubt that I get a replacement, I mean, it's pretty clear the device is broken. Question is just how long I have to wait to get a new phone. I just read that it might take up to 5 weeks since they might have to send it to an authorized service place to get it checked out or something. Man, already waited for almost 3 weeks, can't wait 5 more!! Hope they can solve it in another way.

 

[vertigo_x]

Disturbing... Is this how many smartphone screens are attached to the bodies? I'm starting to worry about keeping my new 830 in my car on hot-ish days, now... :O

 

[Chris_Germany]

Disturbing... Is this how many smartphone screens are attached to the bodies? I'm starting to worry about keeping my new 830 in my car on hot-ish days, now... :O

Well i cant see any screws on other screens...!

But we are talking about industrial glue. Not that crappy stuff you got at home.

 

[GrandGerminator]

Maybe the store can replace it for you free, because it was already broken when you opened it. Contact your store first, then try to reach Nokia waranty

 

[Marty89]

The store must replace defected phones in first 14 days. After that period you can use warranty if the device has some bugs.

 

[jdhooghe]

hopefully you'll be able to get it replaced quickly!

 

[adrian1338]

oh boy.. lets see how many will follow with a similar problem. #screengate

 

[vw1610]

This seems to be the first screen detachment issue. Calm down everybody.

I'm enjoying my 830. It's a badass phone.

 

[GrandGerminator]

The store must replace defected phones in first 14 days. After that period you can use warranty if the device has some bugs.

Best advice of this thread

 

[GrandGerminator]

This seems to be the first screen detachment issue. Calm down everybody.

I'm enjoying my 830. It's a badass phone.

You were on the 920/820 generation before ?
Do you see and feel a real gap ?

 

[TechFreak1]

Ouch, just like the other users said return it as you are well within the return period.

I hope you kept your receipt :winktongue: