How do I get my phone past the gears?

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Windows Central Question

My phone has been stuck on the gears for several hours, I'm starting to get worried because my phone died a couple times and I fear this interrupted the factory reset. Will my phone be fine or should I be worried?
 

abhishek singh21

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Apr 27, 2014
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Hi and welcome to windows central forum.

Did you charge your phone prior to hard reset? maybe your battery ran down adn a shut down interrupted the hard reset.

If you are unable to restart teh process or the device displays some emotion like a sad face :( you should them turn to Windows Device Recover Tool (W.D.R.T.) DOWNLOAD IT FROM HERE:> https://support.microsoft.com/en-us/products/mobile-devices

Install the app and connect your device, the installer will then download the installation files and flash your device to a working state. :)


If you need additional help or want to reply to this thread , click on the smiley :) to learn how to join our forums.
 

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