I have a Nokia 630 and the screen is frozen. It will receive a call but cannot open to talk. What should I do, how can I fix this?

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WPCentral Question

I have a Nokia 630 and the screen is frozen. It will receive a call but cannot open to talk.

I have tried the suggested soft restart with no improvement.I have removed the battery also with no result.
 

Harrie-S

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Sep 26, 2014
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Re: I have a Nokia 630 and the screen is frozen. It will receive a call but cannot open to talk.

Did you drop your phone or do you see a crack in the touch panel?

Please register and reply on this post if you need more assistance.

Good luck.
 

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