Icon Proximity Problems For Left Handed Users

[hopmedic]

No, it's defective. Get a new one.

Edit: I'd say the guy was trying to avoid a warranty return or swap. Pretty creative too! What an a-hole...

I'd lean in this direction. I'm right-handed, but I can't tell you how long it's been since I held a phone to my right ear, unless I was on the phone for a really long call, and then, if it's handy, I use a BT earpiece. I just always use my left hand to hold the phone, a habit formed, as Laura said, to be able to write while on the phone. I just got my Icon, so I've only made a couple phone calls with it, but I haven't had this happen.

 

[savagelizards]

you already created a thread on this (http://forums.windowscentral.com/nokia-lumia-icon/268986-day-20-icon-its-feeling-limited.html). kind of unnecessary to create another thread. people will end up repeating the same stuff.

I'm left-handed as well. We talked about this in the other thread. There is no way the screen should be on when the phone is against your face. all it takes is a hover up to an inch away to turn off the screen. When the screen is off, there's no way to end the call. you don't even need to have the phone touch your face to turn off the screen. hold your finger an inch away from the sensor and it will turn off the screen.

Multiple people in the other thread offered you the solution. Exchange it for another as your Icon should not be behaving like that.

I did get that advice on the other thread originally, and that's why I went back to the Microsoft store.

That said, they weren't going to replace my phone. They said that it was how the phone was designed. There would be no sense in exchanging it, since that wouldn't solve my problem. They consider it an operator issue, and that I simply have to use my right hand to hold the phone, or get a Bluetooth headset. They were nice enough about it, but they said there was nothing that they could do.

So that's why I created a separate thread. So that a single discrete issue could get the attention that it needed, without getting mixed up with the central point I wanted to make on that thread, of which the proximity thing was simply an additional supporting fact. Sorry if that created any confusion.

 

[Laura Knotek]

you already created a thread on this (http://forums.windowscentral.com/nokia-lumia-icon/268986-day-20-icon-its-feeling-limited.html). kind of unnecessary to create another thread. people will end up repeating the same stuff.

I'm left-handed as well. We talked about this in the other thread. There is no way the screen should be on when the phone is against your face. all it takes is a hover up to an inch away to turn off the screen. When the screen is off, there's no way to end the call. you don't even need to have the phone touch your face to turn off the screen. hold your finger an inch away from the sensor and it will turn off the screen.

Multiple people in the other thread offered you the solution. Exchange it for another as your Icon should not be behaving like that.

The OP is fine in creating another thread here. His question in this thread is different from his questions in the other thread.

 

[Laura Knotek]

I did get that advice on the other thread originally, and that's why I went back to the Microsoft store.

That said, they weren't going to replace my phone. They said that it was how the phone was designed. There would be no sense in exchanging it, since that wouldn't solve my problem. They consider it an operator issue, and that I simply have to use my right hand to hold the phone, or get a Bluetooth headset. They were nice enough about it, but they said there was nothing that they could do.

So that's why I created a separate thread. So that a single discrete issue could get the attention that it needed, without getting mixed up with the central point I wanted to make on that thread, of which the proximity thing was simply an additional supporting fact. Sorry if that created any confusion.

No, there is no confusion. This thread is acceptable, since you are asking a different question.

 

[MobileVortex]

I did get that advice on the other thread originally, and that's why I went back to the Microsoft store.

That said, they weren't going to replace my phone. They said that it was how the phone was designed. There would be no sense in exchanging it, since that wouldn't solve my problem. They consider it an operator issue, and that I simply have to use my right hand to hold the phone, or get a Bluetooth headset. They were nice enough about it, but they said there was nothing that they could do.

So that's why I created a separate thread. So that a single discrete issue could get the attention that it needed, without getting mixed up with the central point I wanted to make on that thread, of which the proximity thing was simply an additional supporting fact. Sorry if that created any confusion.

If you are in the return/exchange limits they HAVE to replace the phone. If they tell you otherwise, say you want to return the phone and get your money back. then go the next associate and say I'd like to buy a lumia Icon.

 

[stancotreau]

I'm a lefty .................. never had this problem, at least not yet.

I have been having problems with dropped calls, most of which seem to happen when the phone is being held to my head.

It turns out that they weren't dropped calls. The Icon's screen was simply turning on and then my cheek was touching the end call button. I returned to the Microsoft store and they determined that it's because I am left handed. The Icon's proximity sensor is located on the right hand side of the screen, so it is not scanning the back of my head as it would if I were right handed. As a result, the screen turns on and the call is quickly lost.

I dropped the same caller four times in five minutes today, which is what prompted my trip to the Microsoft store. I am told that the sensor sensitivity is NOT adjustable. They suggested I hold the phone with my right hand.

This is the craziest problem yet, but there is no way to move the sensor or adjust it - so I am stuck with it. C'mon Nokia!