Is Nokia taking note of how many replacements are occurring?

Marconis4

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The amount of replacement phones that folks need to obtain for this phone is absolutely staggering, noting especially that some people are on their fourth (!) replacement. It's something I wish I had seen before purchasing a 928; all blog/critic/professional reviews were stellar, which is quite the contrary to what we discuss here. To me, it really is a shame, because it's a superb phone with great redeeming qualities. My confidence level in my current device (first replacement) is rather low, and I fear that old issues will crop up again. Hell, I had two of these issues right out of the box.

If the problem is so pronounced, is it possible for Nokia to do some type of recall on the devices? I don't know how this works with phones. I just think it'd be the right thing to do from a customer satisfaction standpoint.
 

bigboy29

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I do not think this is a phone with exceedingly high return rate. This is a pretty popular forum for wp so I'd expect to have a lot of bad experiences listed here.
 

anon(5316299)

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I think this is one of those cases where bad news is by definition more prevalent in the forums. Lots of people, including me, having zero issues with the 928.
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AR2186

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All of these companies a very aware of their returns, because their accountants tasked with accurately reserving for warranty claims. Couple that with Nokia's financial position and desire to get Verizon on board and I guarantee they are aware of it

What you see one the forums is more adverse selection than anything. Especially the people on a high number of phones, they are disproportionately vocal
 

tgp

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You'll see the same trends on Apple's discussion boards and Android forums. The bad posts usually outweigh the good ones.

I haven't seen nearly as many threads about device replacements in the other forums. Judging purely by the forums, the WP Nokia devices seem to be the worst. And there seem to be a lot of people here reporting replacing theirs 3, 4, 5 times.
 

flackberry

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Speaking purely of Verizon its probably because the phone gets replaced with a certified replacement each time. In other words its not a new phone and potentially someone else's problem that your are inheriting.
 

Cindy_H

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Count me as a happy 928 owner. The only problem I've had was a battery drain issue after the update, but a soft reset solved that.
I do have the "gunky" capacitive buttons, but I can live with that. I believe the reports of defective phones are probably in the minority compared to total phones sold.
 

nwildcat

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You'll see the same trends on Apple's discussion boards and Android forums. The bad posts usually outweigh the good ones.

Exactly.The incidents here are the same as elsewhere you just may not always look for them if you don't run into a problem yourself. One of my best friend's is on her 4th iPhone 4S and my sister is on her 2nd, all mechanical defects of some sort. They would never post on a forum though, they have no clue how to self solve. They call Apple, online chat with them or go into the store. Same trends on all phones.
 

JudgeHolden

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I've been here long since before I had issues. I'm not one of those people that showed up because of the issues.

In theory, I'm on #4. #1 had the loose wire issue. #2 had the loose wire issue. #3 had a defective screen out of the box (I never walked out of the store with it, but my SIM card was in it and I owned it for about 5 minutes.) #4 I got today.

If the loose wire happens again I'm probably going to go nuts.
 

Marconis4

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I've been here long since before I had issues. I'm not one of those people that showed up because of the issues.

In theory, I'm on #4. #1 had the loose wire issue. #2 had the loose wire issue. #3 had a defective screen out of the box (I never walked out of the store with it, but my SIM card was in it and I owned it for about 5 minutes.) #4 I got today.

If the loose wire happens again I'm probably going to go nuts.

What was wrong with the screen on your #3?
 

Reflexx

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Carriers keep trying to use previously returned phones as replacements.

Sometimes these refurbished phones had issues that don't show up until after a few days of use. So carriers thought a hard reset fixed the problem.
 

Marconis4

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Carriers keep trying to use previously returned phones as replacements.

Sometimes these refurbished phones had issues that don't show up until after a few days of use. So carriers thought a hard reset fixed the problem.

This is a serious issue, then. If a phone is defective, brand new, straight-from-factory, unboxed phones should be given as replacements. I don't care how the business/consumer world works. If a company sends out a phone that is not functioning properly as a result of poor quality control or faulty hardware, then the consumer should not have to get a phone that was simply "repaired", especially because most times the original issues with a phone cannot be replicated at a repair centre.
 

Villain

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Lol definitely isn't just Nokia... Seems it because that's the device you own.

And usually newly designed device have a higher malfunction rate usually in terms of the hardware assembling due to factories not use to assembling.

I worked for blackberry and went through 9 Bold 9900's... All from the same manufacturing plant (Mexico 4) and it was issues like the track pad not being flush, screen slightly raised, keyboard off center etc.

Warranty is warranty no matter the device or carrier... 1st month its a new replacement from the carrier and for the remainder of the year its a refurbished replacement from the company... Which if your don't wish for a replacement you can always opt to send your device away for repair.

And just and added note: refurbished is widely not discredited and 90% of the time its it better shape than a brand new device due to the refurbished device tends to use parts of devices barely used, rebuilt tried and tested at the companies center and not a foreign assembly plant. As well as a lot a "refurbished" devices for newer devices tend to be "seeds" which usually get called refurbished but are new devices sent without packaging to carriers for the purpose of replacing especially when they are new to the market.
 

JudgeHolden

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What was wrong with the screen on your #3?

It was garbled and didn't respond to touch. Basically, entirely shot. Employee thought it was a loose data wire, so that it wasn't receiving all the data and wasn't sending any at all.

Also, I am getting new replacements, not refurbs, so this isn't a problem with carriers reissuing a flawed phone. I bought at Microsoft so that I could avoid getting refurbs.
 

Fear the Cubans

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I love the "I demand a new replacement device" argument. You are in that situation because your original new device was faulty ;)

I think part of it is also a mind game. If you know you have a refurbished phone, now you are going to pay attention a lot more because you WANT to find something wrong with it just so you can argue to get a new phone.

Granted, you will see legitimate instances where multiple devices were defective. Unfortunately its just bad luck. Anything mass manufactured is going to have lemons. That's why warranties exist in the first place.

But Nokia/Verizon isn't any worse than anyone else. Good luck trying to get a new replacement iPhone from Apple/AT&T...
 

Marconis4

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I love the "I demand a new replacement device" argument. You are in that situation because your original new device was faulty ;)

I think part of it is also a mind game. If you know you have a refurbished phone, now you are going to pay attention a lot more because you WANT to find something wrong with it just so you can argue to get a new phone.

Granted, you will see legitimate instances where multiple devices were defective. Unfortunately its just bad luck. Anything mass manufactured is going to have lemons. That's why warranties exist in the first place.

But Nokia/Verizon isn't any worse than anyone else. Good luck trying to get a new replacement iPhone from Apple/AT&T...

Even though my replacement was a new phone, I am definitely extremely critical of phone #2 and am actually paranoid of any faults occurring.
 

Muessig

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I think you need to bear in mind that forums like this are places owners actively seek out to go and complain or get a solution to a problem. In reality compared to the number of phones being 'dished out' the failure rate will be relatively small.
 

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