I am trying to connect my Surface Book via the dock to an Acer 27" Touchscreen Monitor. When I plug in the mini-display port into the dock, the monitor screen never turns on, but it seems that the Surface Book goes into a loop identifying that there is an external monitor now attached. On display properties, I will see options for having the second monitor (Display on screen 1, screen 2, both, etc...) and then the Surface Book screen goes black. When it comes back on, it does not show the second display options anymore. This cycle repeats.
Specifics:
Acer Touchscreen Monitor 27" (model number T272HL bmjjz)
Using an Dock --> Mini-display port adapter for HDMI --> HDMI cable --> monitor (the monitor does not support mini-display port)
I've tried using different HDML cable and a different mini-display port HDMI converter. During the split second when the second display is detected, I tried changing the resolution, but I can never hit save in time before the Surface Book screen goes black.
I did see this issue posted on an article:
"Dell 34″ U-Wide cannot be used with the dock. Screen goes black every 2-3 minutes for 10 seconds or so"
I'm wondering if my monitor is another case, though I wish I could even get my second display to come on.
Specifics:
Acer Touchscreen Monitor 27" (model number T272HL bmjjz)
Using an Dock --> Mini-display port adapter for HDMI --> HDMI cable --> monitor (the monitor does not support mini-display port)
I've tried using different HDML cable and a different mini-display port HDMI converter. During the split second when the second display is detected, I tried changing the resolution, but I can never hit save in time before the Surface Book screen goes black.
I did see this issue posted on an article:
"Dell 34″ U-Wide cannot be used with the dock. Screen goes black every 2-3 minutes for 10 seconds or so"
I'm wondering if my monitor is another case, though I wish I could even get my second display to come on.