Guys, is it really so hard to think that in order to understand the competition - which is pretty crucial in every field of business - you really need to use the product for slightly more than an hour or two in a lab every now and then? [...]
Absolutely, but....
1. He isn't being honest, as I pointed already out.
2. MS MUST have such processes implemented, and I agree that it's not about using a phone an hour in the lab. So at least a small bunch of people has to do this work, from January 1st until December 31st. Assigned. Full time. And write reports about it, hold meetings, etc.
And it is not the Leader who has to do this, in such a big company.
The leader should expose himself proudly using the companys products, being totally convinced and convincing. And not only because of the customers, but also and especially because oft the many employees, as an ideal.
And again, he'd better help to debug the actual features, develop new ideas instead of looking for features on other phones.
What better time to develop new ideas if not in such a vacation?
Well, anyway, I think he'll not return to MS having the same job after his vacation. And looking at his track record, it's maybe better this way.