• Welcome to the all-new Windows Central Forums! - We're still moving some things around, so you may see a few quirks here and there, but we're working on getting things fully completed as soon as possible. For now, take a look around, and if you run into any major issues, please let us know in this thread!

Lost Contacts after W10 Upgrade

LumiaGuy

New member
Aug 23, 2013
225
0
0
So, I finally worked up the courage to upgrade my AT&T Lumia 640 Gophone to W10. I first backed up my phone then changed my phone's name as per Microsoft's advice.

Everything seemed to go well - the initial upgrade using Upgrade Advisor was successful and then I checked for additional updates and the W10 Anniversary Update successfully installed.

The thing is, ALL of my Contacts are missing and I have not been able to find a solution searching here on WC or by doing a Google search.

Help! :cry:
 

daimv

New member
May 21, 2015
382
0
0
Can't you get the contacts from the backup?
I updated a 640 and didn't lose contacts though, but the backup might be your solution.
 

LumiaGuy

New member
Aug 23, 2013
225
0
0
So, I was able to transfer most of my contacts from my old Lumia 520 using the Transfer my Data app. What I don't understand is I thought that my contacts were backed up to my Microsoft account, OneDrive, or whatever. Am I missing something here?
 

Timbre70

New member
Jul 10, 2014
934
0
0
Have you got an outlook account set up already? They are saved in your outlook contacts.

Windows is all about reset, reboot....😑