I just heard back from shapeways they tell me the issue is poor powder quality. They have issues me a new order number and are going to reprint the case. I should have a new case by the end of the month. YAY!
Interesting. Thanks for letting me know! I hope this means that this wont happen again, but I really wish that they would QC this stuff before shipping it. It would not take much to look at the 3d file and then the print before it leaves. It was obvious that something was not right.