Lumia 920 - flipping between apps

[Tiddler1969]

I have had my lumia on EE since May 2013. Initially all OK.

Since June 2013 it's become unusable with it 'flipping' between apps when using one. For example, I am typing a text and it will close, open Facebook, close Facebook and open email, close email and open call log list and then freeze. Same with any app really; In Facebook and then flips to email then flips to something else.

I have done a factory re-set and no difference.

Windows updates all up-to-date.

Turned off all apps to run in the background in settings.

I have browsed for this symptom on forums and can't seem to find any other instances of it.

Anybody any ideas?

I do love this phone tremendously, but this is really causing it to become unusable.

 

[Muessig]

Wow that seems extremely frustrating. Any chance you could make a short video showing what it's like? If you've tried resets (hard and soft) the only thing I can recommend is sending it to Nokia and they'll most likely fix/replace it for you.

 

[KasMD]

If I may elucidate further since I have been having the same problem on my "3rd" Lumia 920 for a few months now. Basically, the phone is acting like the "back" button is being held down repeatedly and the screen touched repeatedly when they are not. Also what appears to trigger this is a device inside that is vibrating randomly in the back about half-way up and towards the left sde (with screen facing you). As a physician, I can describe the phone as having seizures :crying::crying::crying:

Btw, my previous 2 Lumias were plaqued by the black screen of death and that is why I am on my 3rd and last Lumia. Will switch to Android (iPhone screen too small for my liking). Needless to say I don't think highly of the Lumia but I do love WP8.

 

[Jealy666]

If you're close to a Nokia Care try popping in and explaining the issue - if not contact Nokia via e-mail. This'll most likely need to be fixed but will probably come under the warranty!

 

[Tiddler1969]

On the advice of a Dev I work with, I have uninstalled Skype and is working OK now; no 'flipping' instances. Fingers crossed it lasts as I haven't tested it for long since uninstalling Skype.

 

[KasMD]

Taking out Skype is not working for me...

 

[James Howell4]

Has there been any resolution? My phone just started doing this as well. I can also feel the vibrations inside.