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Lumia 920 isn't updating to Denim, even though it's available


New member
Feb 5, 2014
I have an unlocked Lumia 920 tied to Saudi Arabia Mobily, that is currently running WP8.1 through the Developer's Preview. When I go to the "extras+info" section in Settings, it says that my phone is running Lumia Cyan.

(About > Settings: "OS version: 8.10.14219.341", "Firmware revision number: 3051.50009.1451.1002")

But, here's the problem.
Supposedly, both of the Lumia 920's in Saudi Arabia have already been upgraded to Lumia Denim.

"Product Lumia 920 Description Country variant ReleaseDenim
OS version 8.10.14234.375 Firmware version 3051.50009.1451.1002"
"Product Lumia 920 Description Mobily ReleaseDenim
OS version 8.10.14234.375 Firmware version 3051.50009.1451.1002"

If you compare my phone's settings with that what's on the Microsoft Support Update Availability website, the OS version # is different while the Firmware version # is the same.
My Lumia 920: "OS version: 8.10.14219.341", "Firmware version 3051.50009.1451.1002"
Online Lumia 920: "OS version: 8.10.14234.375", "Firmware version 3051.50009.1451.1002"

However, whenever I try to update my phone to Lumia Denim by running the updater (Settings > Phone Update > Check for Updates), it always comes back telling me that my phone is up to date, not that there's an update that I can run to get Lumia Denim.

I know that the Developer Preview has been updated in the past to include features that would have come out anyway via Lumia Denim, but I still want the satisfaction of seeing Lumia Denim in the "Extras+Info" section of Settings. Does anyone know what is going on, or how I can upgrade to Lumia Denim?


New member
Jul 10, 2012
You will have to flash back to the latest version via Lumia Software Recovery and then install Denim (if it did not install automatically during the recovery)