Lumia 930 is restaring, Windows' new Restart apps failed to fix it

[Friggasdotter]

Hello,

I'm having huge problems with my Lumia 930, but Windows' programs fail to recognize and fix the issue. The phone runs on Croatian network VIP and the latest available update was OS 8.10.14226.359 and firmware 02540.00019.14522.26003.

The phone is restarting frequently, especially when I try to use the camera. Following Windows' directions, I've tried running both Stop Phone Reset on my PC and Stop Restart app on my Lumia 930. Both failed saying that my phone doesn't need to be fixed, while in fact it has to.

I don't know what to do next. My phone is useless right now and I'm out of my mind. Soft reset didn't do anything, the only thing left is to try hard reset. Did anyone have a problem like this, does anyone have any advice?

Thanks.

 

[Martsicky]

Hello,

I'm having huge problems with my Lumia 930, but Windows' programs fail to recognize and fix the issue. The phone runs on Croatian network VIP and the latest available update was OS 8.10.14226.359 and firmware 02540.00019.14522.26003.

The phone is restarting frequently, especially when I try to use the camera. Following Windows' directions, I've tried running both Stop Phone Reset on my PC and Stop Restart app on my Lumia 930. Both failed saying that my phone doesn't need to be fixed, while in fact it has to.

I don't know what to do next. My phone is useless right now and I'm out of my mind. Soft reset didn't do anything, the only thing left is to try hard reset. Did anyone have a problem like this, does anyone have any advice?

Thanks.

Hi! I've never had any problems with my 930.

Back-up your stuff and perform a hard reset.
If it doesn't fix the problem, you should reinstall software using one of this tools:

https://forums.windowscentral.com/e...singleTopic%26topic%3DFA142987&token=1OdJHLER

If software reinstallation didn't help either, you should visit MS Care Center to have your phone fixed/replaced.