Lumia denim Hong Kong Lumia 1520

[Adeel 360]

What is MS doing?? I've lost my patience now :-\

 

[mikelpikel]

Here https://twitter.com/LumiaHelp/status/573062894989934593

Wow, it seems as if you were dragged around and around in circles. At least now he had stopped pushing for the recovery tool and is actually investigating why downloading the update doesn't work as it should! Thanks for doing this, I really appreciate it, you might just get us the update earlier

 

[anism]

I spoke to a support on twitter yesterday and they told me use the Lumia Recovery tool for Denim. I think everyone waiting getting frustrated just get it thru LRT, just back everything, I say again the backup restore is not that bad. I am enjoying Denim from yesterday, kind of cause Hey Cortana is far from being good.

 

[mikelpikel]

I think the main concern here is that we should not have to use the recovery tool, the update process should actually work... They have already rolled it out to about 15 countries already so what is so special about HK? I'd be more than happy to use recovery it's just these things should work

 

[jlx2013]

I can't use Recovery Tool. It broked when i tried to update from "Nokia Software..." and i can't even uninstall it.

 

[terencechan]

The problem is that not all people can use the recovery tool. A lot of business users like me stored a lot of documents on the go in the phone. They cannot reset the phone just for the firmware.
And it is supposed that the phones can update OTA. This is just ridiculous that MS is telling people to use the recovery tool. This is just like asking people to completely erase their windows 8 PC just for updating to 8.1.
It is very much frustrating about their customer support as they seems not to understand what you said even though you are explaining clearly.

 

[JC_Yang]

I think we should tweet Joe Belfiore or even Nadella to inform them our situation. That might get the problem solved a bit faster.

Not some HK CV users don't get the OTA update, but ALL.

 

[zkyevolved]

I think we should tweet Joe Belfiore or even Nadella to inform them our situation. That might get the problem solved a bit faster.

Not a small amount HK CV users don't get the OTA update, but ALL.

Maybe someone from china can confirm or deny if they've received it? Because maybe they're filtering ip addresses.... So only Chinese phones in China are receiving the update.

 

[JC_Yang]

Maybe someone from china can confirm or deny if they've received it? Because maybe they're filtering ip addresses.... So only Chinese phones in China are receiving the update.

No, impossible. MS does not implement any filters in the OTA update process, we just need the matched model to get the update, and of course, a working Internet connection. Because all Hong Kong and Chinese users who are holding the same HK CV models encounter the same problem, no OTA yet.

 

[iamakii]

I only got version 02061.00066.14253.40002 (OS: 0000.0000) showing up on LSRT. Is this Denim?

 

[Adeel 360]

Did someone just say some Hong Kong CV phones won't get the OTA AT ALL???

 

[jlx2013]

I only got version 02061.00066.14253.40002 (OS: 0000.0000) showing up on LSRT. Is this Denim?

Cyan

 

[iamakii]

Cyan

Thank you. So Recovery Tool doesn't have Denim also. How in the world are we being left out here? It's already March!

 

[terencechan]

I can confirm that there is no updates for both pfd users and consumer users(my friends) and I am from Hong Kong. The phone was bought directly from stores in Hong Kong.

 

[Adeel 360]

I bought mine from amazon and it come from Hong Kong.

 

[michael rector]

Yes it does,,I put Denim on my HK 1520 yesterday and everything works as it should,, Took all of 20 minutes,,Back your Data up first

 

[von schwartz]

I can't post a link because I'm new here, but go to: www dot microsoft dot com, and open /en-hk/mobile/support/product/lumia1520/softwareupdate/
It says cyan. If you open the update tracker, check for HK, it says denim. Some are blaming the carriers on other forums, but I think this is an MS problem. And it's also not the carriers fault that MS announced something in December, told the users that flagship phones (1520 and 930) gets the update first, then after 2 months, tell the users that it's available when it's not.

 

[Chicopower]

Thx for the tip about this "manual" Denim update.

Worked like a charm for my 1520 HK (RM-937) :smile:
I uninstalled "Preview for developer" before doing the following steps

1. Backup your data
2. Install "Windows phone recovery tool" (first result on google)
3. Start the application
4. Plug the phone by USB
5. Confirm to install the update displayed. This will download about 1.7 GB from internet.
6. Wait.. and finish!

Some reboot are required after the first boot.
For sure, i'm not happy to set some "lost" settings again.. but i have Denim with a fresh install.

OTA version deploy expected for 2047 :amaze:

 

[Adeel 360]

I'll give it a go tomorrow. MS has left me no choice :-(

 

[bob mcmillan]

I have an RM937 Hong Kong 1520 and when I checked last night (I'm in NZ) it had updated automatically to Denim.