Lumia denim Hong Kong Lumia 1520

[mikelpikel]

They: "This is something our team is currently working on. We'd appreciate you informing them to reach out to us about their phones."
Me: "So, are you sayin that you're aware of the OTA problem with that variant and working on it?"
They: "We have received tweets regarding the same and we have consulted the relevant team about it."
I think i'm gonna cry.

What can I do to help? Im at school at the moment but i can do something when i get home (in 7 hours...). Can i reply to your tweets with LumiaHelp or is that not possible?

 

[mikelpikel]

It seems like the support team just have a sheet of premade replies that they can ONLY adhere to. They are just going out of their way to not answer your questions...

 

[jlx2013]

What can I do to help? Im at school at the moment but i can do something when i get home (in 7 hours...). Can i reply to your tweets with LumiaHelp or is that not possible?

Yes you can, but it's better to tweet directly to them. Tell them about the problem, and that you don't have the preview.

 

[mikelpikel]

I did that yesterday but I haven't checked for a reply today. I'll check now

 

[mikelpikel]

Well they got back to me, useless reply as always. I have now sent them my phone info and the evidence of the update on their tracker. If I can figure out how to attach pictures using the mobile Windows Central I'll send then to you all here

 

[mikelpikel]

Hopefully that worked

 

[jlx2013]

View attachment 98934

Hopefully that worked

If they know, that's enough. Maybe you should tweet them again, but just saying.

 

[mikelpikel]

If they know, that's enough. Maybe you should tweet them again, but just saying.

I did tweet them again just with my phone details and evidence of the tracker page. If they know that's good enough but it can't hurt more more people to tell them the issue, that way they might actually feel like they need to do something

 

[mikelpikel]

If they know, that's enough. Maybe you should tweet them again, but just saying.

Oh wait did you mean to say not tweet them again? I'll just say thanks for your help and end it if that is what you meant, can you clarify?

 

[jlx2013]

Oh wait did you mean to say not tweet them again? I'll just say thanks for your help and end it if that is what you meant, can you clarify?

No, i said that you should give them more information, as you already did.

 

[mikelpikel]

Okay so they replied and said that I should try changing the region to HK along with the time zone. I'm going to try after this is sent. I can't figure out how to attach pics so ill just tell you what they have said. I'm a novice with Twitter and technology really.

 

[jlx2013]

Okay so they replied and said that I should try changing the region to HK along with the time zone. I'm going to try after this is sent. I can't figure out how to attach pics so ill just tell you what they have said. I'm a novice with Twitter and technology really.

Tell us if it works (I doubt so)

 

[mikelpikel]

You doubted correctly, it didn't work

 

[bob mcmillan]

How do I get rid of this bug?

 

[Chicopower]

Thanks for listing the steps. You made it look so easy that I decided it was worth it for getting to a clean install after doing the dev preview. Download was fast thanks to a 5MB/s connection. Install was crazy fast, maybe 3 minutes. Restore from backup though is taking forever, so much so that WP asked me if I had time and asked me to press a 'keep going' button.

Edit - things you don't want to see during a restore from backup:

View attachment 98920


​As an aside, anyone have any tips on how to deal with SD cards through a backup/restore cycle? Keep the card in throughout the entire process? I disconnected mine since I basically only have music and videos on it, but I wonder if there's a best practice.

Not a cool problem..

On my side, no problem with the restore of the backup. I followed the Wizard (displayed at 1st boot) which restore the backup.
I don't have any SD Card sorry.

To your other question about "update done after fresh install", in my case, its linked to a "language pack" which depends on the chosen parameters.
I got another one related to "Device Hub" update which need reboot.

 

[terencechan]

How do I get rid of this bug?

You cannot.
The only way is to wait for a fix from Microsoft, provided that they know what we are talking about.

 

[Joe920]

Not a cool problem..

On my side, no problem with the restore of the backup. I followed the Wizard (displayed at 1st boot) which restore the backup.

I don't have any SD Card sorry.

Thanks for the response. It actually looks like everything restored ok despite that message. Looking forward to train "Hey Cortana" later. I've already saved about an hour not having to check for the OTA update compulsively.

Edit: You were right about the update. After the update and restart it finally confessed that a new language was installed. Better late than never I guess.

 

[mikelpikel]

They want me to send a picture of about phone. I noticed when you all posted your screenshots of about phone you covered part of it. Is it safe to publicly send a pic of it?

 

[terencechan]

It will be safe as long as you cover your IMEI

 

[mikelpikel]

Okay thanks, anyone feel I should cover something else?