"make sure bluetooth is on and your phone is close by"

[shdwlynx]

The official Band support site is http://answers.microsoft.com/en-us/band and the official Band support phone number is (855) 425-7412. It's often hard to find the official communication channels, so hopefully this information helps someone.

 

[shdwlynx]

And a bit more: https://forums.windowscentral.com/e...2Fen-us%2Fsupport%2Fcontact-us&token=hFo2P5hq