Microsoft Band 2 Shipping
- Thread starter Cloudscout#WN
- Start date
tangledW
Banned
The customer support/service I've received over the last few years from Microsoft is probably the best I've gotten anywhere.
tangledW
Banned
I wouldn't say that. Save for one rep who couldn't formulate a coherent sentence in English I've had no issues.. The initial trigger happy employee that caused a lot of grief for Canadian pre-orders was probably dealt with.
Just got confirmation that my pre-order is about to ship out. Ups label has been created so they are sticking to their original ship date. I even managed to order a medium instead of the large originally ordered. So despite the hiccup Microsoft came through. At least for me.
Posted via the Windows Central App for Android
Lyme
New member
Your lucky, the Microsoft store went the extra mile to make me unhappy... I have zero faith in their ability to do anything. They irritated me so much that I went back through the whole interaction and wrote it down.
Order# 1606343270
Reference# 1311796848
On October 27th, I decided for my birthday to pre-order the Microsoft Band 2, what a horrible experience that has turned out to be.
While their website is easy enough, for reasons I cannot explain it will not accept visa debit cards.. Which behave exactly like visa cards, except they are backed by cash instead of credit. Of which there has been more than enough cash on hand to handle the purchase price for the duration.
Still wanting the band, I decided to call the MS Store in person, and was happily greeted by the sales staff who assisted me in setting up payment for the pre-order, with the same card. Later that day I received confirmation of the order by email. Everything in great!
Then comes the long downfall;
On November 4th, I discovered that the MS Store had pre-authorized the purchase against my card (which shows up as a charge to the full amount on a visa debit, with that expectation I have the funds to cover it), and I wondered why I had not received a notification from them on this. The website and the initial order confirmation clearly states that they will inform me when the product is ready to ship and when they charge me.
On the 10th, still with no confirmation, I call the MS Store to ask about this. The woman that I reached in support was not near as helpful, and from experince working in call centers myself, I'd wager all after purchase support is relegated to second or third tier call centers. She had no ability to explain to me what the current status of the order was, or what was going on. Near the end of the call she did her best to reassure me that everything was ok, and told me that the band 2 was shipping and would arrive next week.
The next day I received a email from Microsoft Customer Support, saying that they are monitoring the order and while it shows my package is in progress that due to availability of stock it will be delivered on December 2nd.
I replied back in email on the 11th, in a very polite manner explaining how I was disappointed in this: because I've already been charged, that when I phoned yesterday I received poor support, that the band 2 is already showing up in stores, and of course that on the phone I was told it would arrive next week.
On November 11th, I notice that the purchase price for the band 2 had been refunded back into my account. I email Customer Support back and mention to them that this happened and they didn't communicate this to me, as well as mentioning that this was a birthday present to myself.
Later that day I received a email back from Customer Support apologizing for the inconvenience and saying that it will be delivered on the 20th.
On the 12th, I get an email from one of the managers at Customer Support, explaining that the previous charge was a pre-auth, and that everything is good and the product will be shipped by the 20th. I reply thanking her for the explination and status update, and iterate that this has left me with a bad taste in my mouth dealing with Microsoft.
Today, two days before the release date of the Microsoft Band 2 in Canada, I arrive home after work to discover that Microsoft has canceled my order and email says the charge was declined by my bank. Given that my bank is one of the three big banks in Canada, that there is more than enough money in the account, and I've done many purchases with it, I doubt the email and give the Microsoft Store support a call.
The woman who answered, while extremely nice and kind, was unable to do anything other than: explain to me how a pre-auth works, blame the cancelation on my bank, and recommend I re-order noting that it would have shipped on the 19th and now I will have to wait until the 4th.
To be thorough, I call my bank. The Microsoft Store didn't even try to charge my account, my electronic banking statement showed this as well (declined payments are shown). Microsoft lied. Again. Some on forums have been told the problems with the demand and asked to reorder with a discount, some fulfilled, I get lied to.
The moral of the story is that the Microsoft Store doesn't care about you, or your business. You are better off buying somewhere else, other products.
Order# 1606343270
Reference# 1311796848
On October 27th, I decided for my birthday to pre-order the Microsoft Band 2, what a horrible experience that has turned out to be.
While their website is easy enough, for reasons I cannot explain it will not accept visa debit cards.. Which behave exactly like visa cards, except they are backed by cash instead of credit. Of which there has been more than enough cash on hand to handle the purchase price for the duration.
Still wanting the band, I decided to call the MS Store in person, and was happily greeted by the sales staff who assisted me in setting up payment for the pre-order, with the same card. Later that day I received confirmation of the order by email. Everything in great!
Then comes the long downfall;
On November 4th, I discovered that the MS Store had pre-authorized the purchase against my card (which shows up as a charge to the full amount on a visa debit, with that expectation I have the funds to cover it), and I wondered why I had not received a notification from them on this. The website and the initial order confirmation clearly states that they will inform me when the product is ready to ship and when they charge me.
On the 10th, still with no confirmation, I call the MS Store to ask about this. The woman that I reached in support was not near as helpful, and from experince working in call centers myself, I'd wager all after purchase support is relegated to second or third tier call centers. She had no ability to explain to me what the current status of the order was, or what was going on. Near the end of the call she did her best to reassure me that everything was ok, and told me that the band 2 was shipping and would arrive next week.
The next day I received a email from Microsoft Customer Support, saying that they are monitoring the order and while it shows my package is in progress that due to availability of stock it will be delivered on December 2nd.
I replied back in email on the 11th, in a very polite manner explaining how I was disappointed in this: because I've already been charged, that when I phoned yesterday I received poor support, that the band 2 is already showing up in stores, and of course that on the phone I was told it would arrive next week.
On November 11th, I notice that the purchase price for the band 2 had been refunded back into my account. I email Customer Support back and mention to them that this happened and they didn't communicate this to me, as well as mentioning that this was a birthday present to myself.
Later that day I received a email back from Customer Support apologizing for the inconvenience and saying that it will be delivered on the 20th.
On the 12th, I get an email from one of the managers at Customer Support, explaining that the previous charge was a pre-auth, and that everything is good and the product will be shipped by the 20th. I reply thanking her for the explination and status update, and iterate that this has left me with a bad taste in my mouth dealing with Microsoft.
Today, two days before the release date of the Microsoft Band 2 in Canada, I arrive home after work to discover that Microsoft has canceled my order and email says the charge was declined by my bank. Given that my bank is one of the three big banks in Canada, that there is more than enough money in the account, and I've done many purchases with it, I doubt the email and give the Microsoft Store support a call.
The woman who answered, while extremely nice and kind, was unable to do anything other than: explain to me how a pre-auth works, blame the cancelation on my bank, and recommend I re-order noting that it would have shipped on the 19th and now I will have to wait until the 4th.
To be thorough, I call my bank. The Microsoft Store didn't even try to charge my account, my electronic banking statement showed this as well (declined payments are shown). Microsoft lied. Again. Some on forums have been told the problems with the demand and asked to reorder with a discount, some fulfilled, I get lied to.
The moral of the story is that the Microsoft Store doesn't care about you, or your business. You are better off buying somewhere else, other products.
inffy
New member
I ordered Band 2 from the UK store yesterday eveningn (Delivery to Finland). Hopefully they will get it shipped today so I can get it on Monday.
Yeah, like Lyme above, MS has screwed me over again. I really can't believe I fell for it twice.
First they charge me in October but don't send me a product. Then they refund me and ask me to order again, and this time charge me and don't send me a product.
I have a written guarantee from MS that if I had ordered last week, they would have the Band 2 to me on the 20th. Its the 20th and they now say they haven't even shipped it out.
This sucks.
First they charge me in October but don't send me a product. Then they refund me and ask me to order again, and this time charge me and don't send me a product.
I have a written guarantee from MS that if I had ordered last week, they would have the Band 2 to me on the 20th. Its the 20th and they now say they haven't even shipped it out.
This sucks.
signal-2-noise
New member
Apparently my "re-ordered pre-order" has been delivered. I'm @ work so cannot verify yet. This time via UPS rather than FedEx to Western Canada.
Cancelled all my online pre-orders. Walked in to MS in Toronto and picked one up. Also got free swag! MS Water Bottle and BackPack!
Set up was flawless. All set up on Android.
Set up was flawless. All set up on Android.
Lucky you. I'm in Western Canada too, but nothing, nada, zip. Even the customer service guy isn't replying to my emails anymore. No FedEx, no UPS, no CanadaPost, nothing.
I can't even go to the store and buy it since MS has blocked the money on my card. Great. I feel ripped off.
Well I'm happy for you guys who have received it.
I can't even go to the store and buy it since MS has blocked the money on my card. Great. I feel ripped off.
Well I'm happy for you guys who have received it.
To summarise, here's my timeline:
To recap.
Oct 22nd : I order. Delivery on Nov 20th.
Oct 26th : They charge me and ship.
Nov 2 : Supposed delivery date. Comes and goes. I wait at home.
Nov 3 : New delivery date. Comes and goes.
Nov 4 : New delivery date. Doesnt show up of course.
I give up. Fedex tracking says it hasn't left China.
Nov 12 : They email me asking me to cancel my order and reorder again (and say it will be here on the 20th). Reluctantly I agree.
Nov 12 : Once I order, the package starts moving again. Reaches Winnipeg.
Nov 13 : It just sits there for a week. FedEx says they were instructed to only deliver on the 20th. Fine. I'll wait.
Nov 19 : It still hasn't moved and is unlikely to get here on the 20th. They say the package in Winnipeg is not a real package. I haven't received any other tracking numbers.
Today : Product is launched here and stores, best buy and pretty much everywhere else has it. All except people who ordered a month before.
I feel cheated somehow. I admin a group of about 600 hikers. Thought this would be great to map hikes, post them and share and compare stats with others. Now I feel like telling everyone to just get a fitbit.
To recap.
Oct 22nd : I order. Delivery on Nov 20th.
Oct 26th : They charge me and ship.
Nov 2 : Supposed delivery date. Comes and goes. I wait at home.
Nov 3 : New delivery date. Comes and goes.
Nov 4 : New delivery date. Doesnt show up of course.
I give up. Fedex tracking says it hasn't left China.
Nov 12 : They email me asking me to cancel my order and reorder again (and say it will be here on the 20th). Reluctantly I agree.
Nov 12 : Once I order, the package starts moving again. Reaches Winnipeg.
Nov 13 : It just sits there for a week. FedEx says they were instructed to only deliver on the 20th. Fine. I'll wait.
Nov 19 : It still hasn't moved and is unlikely to get here on the 20th. They say the package in Winnipeg is not a real package. I haven't received any other tracking numbers.
Today : Product is launched here and stores, best buy and pretty much everywhere else has it. All except people who ordered a month before.
I feel cheated somehow. I admin a group of about 600 hikers. Thought this would be great to map hikes, post them and share and compare stats with others. Now I feel like telling everyone to just get a fitbit.
signal-2-noise
New member
Then two thirds of your hikers will likely develop a rash from wearing those Fitbits. I can't wear my Charge HR anymore. Don't do it!
Hey, something is better than nothing. Some of them have fitbits already, the surge is good and might come down in price for black friday.
Besides, a rash is infinitely better than this feeling of being ripped off that I have now.
So I had a call from FedEx just now. My original tracking number which was in Winnipeg ( https://forums.windowscentral.com/e...%3Ftracknumbers%3D575555262554&token=6W-nL3Ix ) has now been sent back to California.
https://forums.windowscentral.com/e...%26tracknumbers%3D774987284142&token=0QHST-pR
So basically I am in limbo. No one is acknowledging my emails, no calls back, no ways to resolve the situation. Just took the money, reneged on their promises and went.
Besides, a rash is infinitely better than this feeling of being ripped off that I have now.
So I had a call from FedEx just now. My original tracking number which was in Winnipeg ( https://forums.windowscentral.com/e...%3Ftracknumbers%3D575555262554&token=6W-nL3Ix ) has now been sent back to California.
https://forums.windowscentral.com/e...%26tracknumbers%3D774987284142&token=0QHST-pR
So basically I am in limbo. No one is acknowledging my emails, no calls back, no ways to resolve the situation. Just took the money, reneged on their promises and went.
Last edited:
Alexander Long
New member
Anyone pre ordered from best buy Canada? If not due to I need used my gift card from them, I might just go to local staples store, looks like they have one of each size in stock there.
If they are out of stock (already?) why didn't they just let the ones they originally shipped to just go through. Now all of those are sitting on a warehouse floor in California.
Got mine from UPS instead of FedEx... It was dispatched at 8am...didnt arrive until 530. Longest day ever. Set it up on my Lumia 1020, no issues. Love the fit and finish. Typing is surprisingly easy on such a small screen... The Microsoft health app is a little sluggish on my 1020 but I'll blame that on the phone. Needs more official apps though... Not everybody is a sports fan or wants to read inspirational gym stories(srsly... Wtf).
My buddy who has an iPhone and apple watch is buying one after seeing it now too!
Posted via the Windows Central App for Android
My buddy who has an iPhone and apple watch is buying one after seeing it now too!
Posted via the Windows Central App for Android
What date did you do the reorder?
I'm just fedup with the lies. They sent it, they didn't send it, they need to refund, I have to reorder, they will keep the same delivery commitment.
So far not one thing they have said has been true.
I'm just fedup with the lies. They sent it, they didn't send it, they need to refund, I have to reorder, they will keep the same delivery commitment.
So far not one thing they have said has been true.
After my pre-order was cancelled I got a call a few days later on Nov 6th from an "FT4 Specialist" who walked me through reordering while I was stuck in traffic lol. He did say Microsoft was going ahead with the premature shipments..... But after confirming this by email afterwards he said no it will ship by the 20th. It shipped from Harrisburg, PA yesterday evening and arrived in Ontario this morning and immediately dispatched out by 8am.
Posted via the Windows Central App for Android
Posted via the Windows Central App for Android
He said the same thing to me on the 12th and said that it would still be here on the 20th. I guess since he got to me a week after you I am going to have to wait till next week.
Best buy is either sold out or didn't get any, the MS store has them but I need to refund my order and wait for the credit to hit my card, so that is not going to happen either.
So fedup. Glad you got yours though, enjoy.
Best buy is either sold out or didn't get any, the MS store has them but I need to refund my order and wait for the credit to hit my card, so that is not going to happen either.
So fedup. Glad you got yours though, enjoy.
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