Cancelled all my online pre-orders. Walked in to MS in Toronto and picked one up. Also got free swag! MS Water Bottle and BackPack!
Set up was flawless. All set up on Android.
@stressds
How well does the band work with Android? I am going to be using the band with Android phone (Nexus 6P). I think most of the stuff works except cortana and the keyboard with android?
my pre order from BestBuy Canada has been officially pushed the release date to Nov 27, a week later. I think the issue for ms store online, is they are not really separated from the us one, so they first messed up the logistics of US and Canada orders, due to different release date. And then they don't really have its own customer service only for Canadian issues. So you could say we got secondary treatment compared to us one. But my previous orders from them are all pretty good, fast shipment (even though they are all shipped from the states) and fast exchanging/return without having to talk to anyone. One of the benefit of no real person want to deal with us, so just do from the machine automatically.Went to BestBuy yesterday, they had five in transit. Couldn't put any on hold, but the guy said he would phone me if they came in on his shift.
Decided to go to the local Staples, they had none but said a close store had two (medium). I asked if they would call and put one on hold for me, they did, so I drove out and got one.. Great service from Staples.
I am liking the band 2 quite a bit, tracked my run this morning quite well (although it shows me running on water a little).
It sucks that the Microsoft store is completely and utterly useless in Canada.. Was considering a lumia 950xl, but as it is only going to be sold through the microsoft store in Canada, think I'll buy a Samsung instead.
To summarise, here's my timeline:
To recap.
Oct 22nd : I order. Delivery on Nov 20th.
Oct 26th : They charge me and ship.
Nov 2 : Supposed delivery date. Comes and goes. I wait at home.
Nov 3 : New delivery date. Comes and goes.
Nov 4 : New delivery date. Doesnt show up of course.
I give up. Fedex tracking says it hasn't left China.
Nov 12 : They email me asking me to cancel my order and reorder again (and say it will be here on the 20th). Reluctantly I agree.
Nov 12 : Once I order, the package starts moving again. Reaches Winnipeg.
Nov 13 : It just sits there for a week. FedEx says they were instructed to only deliver on the 20th. Fine. I'll wait.
Nov 19 : It still hasn't moved and is unlikely to get here on the 20th. They say the package in Winnipeg is not a real package. I haven't received any other tracking numbers.
Today : Product is launched here and stores, best buy and pretty much everywhere else has it. All except people who ordered a month before.
I feel cheated somehow. I admin a group of about 600 hikers. Thought this would be great to map hikes, post them and share and compare stats with others. Now I feel like telling everyone to just get a fitbit.
The customer support/service I've received over the last few years from Microsoft is probably the best I've gotten anywhere.