My Experience In The Verizon Store While Picking Up A Icon

[neo158]

The problem is the high return rate on windows phone on any carrier, the reps just want to get their commissions on time. It is what it is, the WP8 fever worns out very quickly for most people including me. I do get a WP8 phone every 2 months or so, just to see how its going and after 15 to 20 days I end up returning or selling it, most users get to a point where one of the ' essential' apps they use is not on windows phone or the current iteration is not up par with iOS or Android and that when it hits them. So I don't blame the rep. he just know that 7 out of 10 customers will return the device.

Actually I will blame the reps. Why?

They should be giving the customer a choice, not pushing them to buy the device that they want them to buy or the one that makes them the most commission. They should also know the basics of operating the devices they sell. If a customer comes into the store and asks for a Lumia Icon then that's what they should be given, not a list of reasons not to buy it instead.

 

[spaulagain]

The problem is the high return rate on windows phone on any carrier, the reps just want to get their commissions on time. It is what it is, the WP8 fever worns out very quickly for most people including me. I do get a WP8 phone every 2 months or so, just to see how its going and after 15 to 20 days I end up returning or selling it, most users get to a point where one of the ' essential' apps they use is not on windows phone or the current iteration is not up par with iOS or Android and that when it hits them. So I don't blame the rep. he just know that 7 out of 10 customers will return the device.

Again, where does this high return rate bull**** come from? WP has a very high customer satisfaction rating. You mean everyone that returned the phone didn't write a single review? Calling BS on that one.

If they are having high return rate (which I doubt they really are) its because the reps aren't doing their job as a sales person. Their job is to learn about the customer and guide them to the product that best fits their needs. Not doing so is what leads to returns.

 

[Starrbuck]

Honestly, they should make it more difficult to return phones. People who try it for a few days and return it "just because" hurt the environment for everyone else!

 

[iJuan]

I actually had a great experience buying windows phone from a rep at Verizon. Well educated young man. Got me in and out.

 

[iJuan]

I went to the Verizon Corporate store on south 45th in Fargo ND on Friday, March 14th, my upgrade date. I wanted a white Icon but none of the Fargo stores had one in stock In fact only 2 of the stores in town had an ICON, the other 3 stores had paper models of a black 928. I got greeted at the door and my name taken down. The greeter asked what the reason was for my visit and I told him to upgrade my phone. He suggested that I look around at the phones while I waited. After about 20 minutes a sales person called my name and then again asked for the reason for being in the store that day. I told him it was my upgrade date I and wanted to pick up a Nokia Lumia Icon. He asked for my phone # and name and said it looks like your eligible for an upgrade tomorrow on March 14th. I said today is March 14th, He said no it's the 13th. I asked if he needed to recalibrate the Ipad Mini that he was using as a sales device to get it to show the correct date. He said no. I suggested that he check the date on his iphone. Hey guess what, it really is the 14th and I’m due an upgrade today. He stated off on his Droid and Edge sales pitches. I told him I knew what phone I wanted and that I wasn't interested in any other phone or the Edge program. He asked what kind of phone I was currently using. I pulled out and HTC trophy (spouse's) and my Nokia Lumia 928. He said so you like Windows phone, I've never used one, what do you like about windows. I explained how the organization of the screen and the ability to have large tiles was ideal for my spouse with Alzheimer's and that large photo tiles with picture of family and friends made it easier to use the phone. I said that I thought that trying to use iOS or Android would be a nightmare. The situation went downhill from there. When he went to the stock room to get the phone he came back with the phone and some boxes and started to try to sell me $120 bundle that included a screen protector, a car charger and an Otter Box case. I told him that it would make better sense to try to sell me a wireless Nokia charging plate or a Fatboy pillow instead. He didn't know that both the 928 and Icon can use wireless charging. He put the sim in the Icon got it turned on, but could figure out how to get off the ICON lock screen. At that time I asked if there was someone else I could work with. He said no so I asked for the manager. The manager told me I was being rude. I told the manger that I was having a bad shopping experience and that if he couldn't get someone else with better product knowledge to assist me that I would just go order online and wait for the phone to arrive by mail. The manager agreed to help and the rest went smoothly of getting the 928 moved off my line and on to the spouse's line to replace the Trophy. I even had an intelligent conversation with the manger about the glance screen situation.

You sir, are way too cocky. Can't help but laugh.