My Lumia 830 just died.

[panmoria]

All of a sudden.

Screen froze after a call, screen went black - and the screen remains as black as black.

Any emergency button function as a last hope?

Phone's under warranty, still, I expected better quality than a phone that seems to go dead after a few months only.

 

[shishu1]

Just do a soft reset . Press the lock button and volume down rocker together for several seconds until the phone vibrates.

 

[blackfire]

Try shishu1 suggestion. It may feel like you need to leave them pressed for a long time, but it is the correct sequence for a soft reset. Good luck.

 

[panmoria]

Nothing happens when doing this, phone's unresponsive...

 

[hasasimo]

Plug the phone into the charger and leave it there. It should eventually boot back up.

 

[panmoria]

It's plugged for over 24 hours now, that phone seems fried, just like that. Wonder what excuses customer service will come up with when I'll see them tomorrow...

 

[Prathameshk]

Same happened with me...i've L1320
One day I just plugged earphones to my phone and phone became unresponsive...with that black screen
I made a soft reset but it didn't worked for me...but I again made a soft reset...and for that time it worked and my phone turned on...

 

[Jason Gilbert]

If you have access to another phone or battery you could try putting in a new battery. If that doesn't work it's truly dead.

 

[kwancc]

read similar post on the L930 forum, this is really holding me back from getting a Lumia phone

 

[KhawarNadeem]

Is it detected by the PC when you connect it and open the Lumia recovery software?

 

[panmoria]

Well, the phone's dead, went to Nokia Service, basically wasted the whole day for nothing. They promise to change some electronics. I'd expect to get a spanky brand new phone when the one still under warranty dies. But no. With the iPhone I enjoyed different Apple service when facing a problem. Looks like this could be my first and last Lumia ever. Would love the phone, but need reliability and customer service. Shame on you Nokia.

 

[panmoria]

Well, by now I have to correct my words a bit. Nokia went the extra mile and returned the phone within a day. Knock knock knock on wood. Kudos, well done.

 

[Laura Knotek]

Well, by now I have to correct my words a bit. Nokia went the extra mile and returned the phone within a day. Knock knock knock on wood. Kudos, well done.

I'm glad they provided great customer service.

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