I just had a similar not so great experience recently at the T-Mobile store. I went in with the wife to get her phone upgraded. She was getting an android phone because that's what she likes. That's a different story.
Either way while waiting, I casually asked each of the reps about windows phones and whether T-Mobile will be getting any new ones after 925. There was about 5 of them. All of them were very negative about the WP platform in general, (I guess mob mentality, one guy/gal might not like it and so everyone hates it) even though I showed them my 920 and said I wanted to upgrade when they'd have a new one.
When it came to copying over the data from my wife's titan2 to the new phone one of reps was all windows phones are horrible, they don't like to play well with the others. I told him wp7 didn't have mtp support and hence copying things over required Zune and even then it was a little limited. He went on to say even wp8 is horrible too and how he'd never recommend it to anyone. Either way I didn't wanna argue with them or anything, I just told him things are better than what he had known of WP.
Wife knows how passionate I am about WP. So she was consoling me on the way home.
Either way I was left with a bad taste. I had a similar (even worse) experience at the att store last year when we went to get visual voicemail on her titan 2. I am ******* tired of feeling like I have to be an apologist for WP. Everyone's all, "why are you using that stupid phone? And, "it can't do anything" and so on. I am perfectly happy with my 920. It does everything I want it to do and more. Do I want more out of it? Yes, of course, and I am looking forward to the 8.1 update.
Sorry about the long rant. I just felt this would be a good place to vent since some if you might know where I'm coming from.