Need Help: SP3 + Docking station, and 4k Dell Monitor

[rdubmu]

Hello All,

I bought the docking station bundle on thanksgiving (online). It arrived today and I can not figure out how to set it up to have two screens.

Any help or assistance would be much appreciated. I have looked on line, downloaded drivers and still can't figure it out. Yes all wires are connected.

 

[strollin]

You should be able to plug 1 monitor into the DisplayPort on the dock and another into the DisplayPort on the SP3. If the monitors have output DisplayPorts, you may be able to daisy chain them where 1 monitor connects to the dock and the other monitor connects to the first monitor.

 

[enthuz]

Also in other threads and forums, some monitors required setting changes on the monitors themselves before they would pass the signal through.

 

[rdubmu]

I just have the one monitor 28 inch 4k monitor and the docking station.

Buy Dell 28 Ultra HD 4K Monitor + Surface Pro 3 Docking Station Bundle - Microsoft Store

Still can't get it to work

 

[strollin]

Can you offer any more details other than it won't work? Have you tried plugging the monitor directly into the SP3's DisplayPort while in the dock or out? Have you tried the monitor and cable on another computer to ensure they are both good?

 

[rdubmu]

Hi Strollin,

My dell monitor came with Display port cable. I have tried both the cable into the docking station as well as directly into my SP3. It still doesn't work. I am thinking it might be a driver issue. I downloaded the correct driver from Dell's website and also the Dell Display manager and the manager says there is no monitor connected. I have ensured both sides of the cable (from the monitor to the SP3.Dockingstation are plugged in directly. Wasn't sure if there is a solution. There could be a few things.

1. I might be doing something wrong.
2. The cable is bad
3. The monitor could be bad
4. I don't think it is the docking station or the SP3 as the DP cable doesn't work on both.

 

[strollin]

Do you have another system you could plug the cable and monitor into so that you can confirm that they both are good? If you can confirm that they work on another system, that narrows down where the problem is.

Since you say the Dell Display Manager doesn't even detect that a monitor is attached, I would highly suspect the cable or the monitor itself.

 

[rdubmu]

I am so sorry for not responding fast, I used to be so active. I apparently didn't see I plugged it into the DP out, not in. It is working correctly now and I got to say this monitor is great!

 

[strollin]

That's great news. Glad you got it working.