No Amber Update available Hong Kong

Romain13420

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Hello all,

I'm sorry to create a new post but I couldn't find an answer anywhere.
I have an unlocked Lumia 920 from Hong Kong but I like in France.
On the Nokia Availability website, the Amber Update is listed as available but when I manually look for it on my phone, it is up to date.
I have tried changing the region back to Hong Kong with the same result.

Here are the 'Extras+info':

Manufacturer name:
RM-821_apac_hong_kong_234
Mobile Operator
000-HK

My firmware revision number is: 1232.5957.1308.0004 but it's different from the one that was on the official Nokia website.

I guess my question is: How come I can't download and install Amber on my device?

Thanks for your help
 

joseluis_acosta

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Hi,

Having the same problem here. Last night I had a chat session with Nokia HK. Here is a part of the conversation:


JOSE ACOSTA (22:21:59)
I need to know when I can get the amber update
Sherry Kam (22:22:21)
May I know your phone model, please?
JOSE ACOSTA (22:22:57)
my phone just can get it, and there is about 3 days, that is published in nokia global support Available
JOSE ACOSTA (22:22:59)
Nokia Lumia 920
JOSE ACOSTA (22:24:15)
and the support page from nokia HK
JOSE ACOSTA (22:24:23)
says: "Latest software release for Nokia Lumia 920 is Lumia Amber (3047.0000.1326.20xx)"
Sherry Kam (22:24:49)
Thanks for your information, please kindly note that Amber have already released in Hong Kong, but since this
time update is not all end user receive this update on same time.
Sherry Kam (22:25:12)
You may go to phone Settings- Phone Update to check the software availability at your convenience.
JOSE ACOSTA (22:25:19)
ok
JOSE ACOSTA (22:25:47)
So do you think that it maybe avaible in the next few days?
Sherry Kam (22:26:17)
I am sorry I still not receive any information about the time.
JOSE ACOSTA (22:26:31)
ok
Sherry Kam (22:27:16)
Or you may consider to bring your phone with the valid invoice or warranty card to our service center upgrade
it. Before that you may backup well your phone data.


So... We just need to be full patient...
 

FelipeLemos

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Hi, Romain,
I have the same problem. My firmware version and mobile operator are the same as yours.
I noticed that Sri Lankan has the 1232.5957.1308.0004 firmware version, like Raycpl said (but you can see that Singapore had this version too, like you can see at this Google Cache).
I saw at Nokia Hong Kong's Facebook page that some users are still waiting the update.
As you can see here, in this cache, Hong Kong firmware was 1232.5957.1308.00xx (I wonder if they have a different versions to English and Chinese).
With Nokia Software Updater (NSU) you can easily find the new firmware, but I think it's better to do it via OTA.
All we need is just a little patience...
 
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Romain13420

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Thank you all for your answers. It does feel better to know I'm not the only one in this situation. I guess I'll wait to update OTA. I hope it'll come soon.
 

FelipeLemos

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I had a chat session with Nokia Hong Kong too::

Sherry Kam (1:16:03)
Since this update still under gradually release, so user maybe unable to acquire it at the same time.

Sherry Kam (1:16:29)
It will be obtained the Lumia Amber update before the middle of this month.

Sherry Kam (1:16:44)
You are suggested to kindly wait
I had a chat with Nokia Brazil about that too, but it was useless. They asked me my IMEI, my phone number, where I bought my cellphone, etc. It was embarrassing, because I bought mine in Amazon US store, not in Brazil.
 

FelipeLemos

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I found this in a forum:
Me (9:06:04)
Good morning

Sherry Kam (9:06:16)
Hi, how may I help you?

Me (9:06:29)
I want to check with you about Lumia 920 Amber update

Sherry Kam (9:07:07)
Ok, Amber has already released in HongKong, but since this update still under gradually release, so user maybe unable to acquire it at the same time. You may go to phone Settings- Phone Update to check the software availability at your

convenience.

Me (9:07:49)
The software version of my Lumia 920 is 1232.5957.1308.0004, I cannot get any update through the update checking

Me (9:08:11)
when can I receive the update?

Sherry Kam (9:08:31)
Please kindly be informed that all the Hong Kong authorized Nokia Lumia 920 will be obtained the Lumia Amber update before the middle of this month.

Sherry Kam (9:08:42)
You are suggested to kindly wait~

Me (9:09:30)
I just heard that software version of 1314 has already been updated, but nobody of 1308 received the Amber update by now

Me (9:10:16)
So you mean the latest day of update will be available by 15 Sep, right?

Sherry Kam (9:10:22)
Please don't worry the above software also will get the Amber update.

Me (9:10:53)
Ok, I will wait till 15 Sep for the update.

Sherry Kam (9:11:14)
So far we receive the infomation is before the middle of this month.

Me (9:11:20)
Hope this would not be delayed again

Me (9:11:42)
Thanks for your information

Sherry Kam (9:12:06)
It's my pleasure to help you with it

Me (9:12:15)
Bye

Sherry Kam (9:12:34)
It is very happy to communicate with you. Thanks for your support to Nokia. Good Bye!
I think this shows us that HK has two different kinds of firmwares. And until middle of setember, we will be able to update our phones via OTA .
 

koteknatki

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I have been investigating a bit more on my phone and you might find out you are in the same situation as I am.
I bought my phone on internet in Australia and it shows:
Manufacturer name:
RM-821_apac_hong_kong_234
Mobile Operator
000-HK

Nevertheless my phone also shows the product code 059Q8M3 which is in fact a German model from Vodafone! And it suddently made sense because the manual for my phone is in Deutch and it turns out that Vodafone Germany still didn't release the Amber update. That would explain why my phone does not update.
Moreover when I connect my phone to Nokia Update For Retail software it shows an available update number 3049.0000.1330.0009 which again is for Vodafone Germany.
(see this link: http://forums.windowscentral.com/nokia-lumia-920/238408-%5Blumia-920%5D-3049-0000-1330-xxxx-firmware-download.html)

My guess: The people I have bought my phone from somehow messed up with the firmware to unbrand it.
I guess I will never receive the OTA update from HK but instead I will have to wait for Vodafone DE to release it...
I will wait for Vodafone to release amber, if after that my phone still does not update I will take the risk to force it with Nokia Software Update.

I am interested to know if any of you could be in the same situation?
 

FelipeLemos

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I have been investigating a bit more on my phone and you might find out you are in the same situation as I am.
I bought my phone on internet in Australia and it shows:
Manufacturer name:
RM-821_apac_hong_kong_234
Mobile Operator
000-HK

Nevertheless my phone also shows the product code 059Q8M3 which is in fact a German model from Vodafone! And it suddently made sense because the manual for my phone is in Deutch and it turns out that Vodafone Germany still didn't release the Amber update. That would explain why my phone does not update.
Moreover when I connect my phone to Nokia Update For Retail software it shows an available update number 3049.0000.1330.0009 which again is for Vodafone Germany.
(see this link: http://forums.windowscentral.com/nokia-lumia-920/238408-%5Blumia-920%5D-3049-0000-1330-xxxx-firmware-download.html)

My guess: The people I have bought my phone from somehow messed up with the firmware to unbrand it.
I guess I will never receive the OTA update from HK but instead I will have to wait for Vodafone DE to release it...
I will wait for Vodafone to release amber, if after that my phone still does not update I will take the risk to force it with Nokia Software Update.

I am interested to know if any of you could be in the same situation?

Mine is 059R615 which means it is a RM-821 VAR APAC HK CV RED (CV - Country Variant), how you can see at this link. Then, I am going to wait until middle of september, if I don't get the update, I will use Nokia Software Updater.
 

raycpl

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Apr 6, 2013
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Got Amber for my 920 several weeks ago in Malaysia.. took about 2 hours.. but I'm still waiting for it for my 720
wish they hurry it up... for everyone too!!


Hi, Romain,
I have the same problem. My firmware version and mobile operator are the same as yours.
I noticed that Sri Lankan has the 1232.5957.1308.0004 firmware version, like Raycpl said (but you can see that Singapore had this version too, like you can see at this Google Cache).
I saw at Nokia Hong Kong's Facebook page that some users are still waiting the update.
As you can see here, in this cache, Hong Kong firmware was 1232.5957.1308.00xx (I wonder if they have a different versions to English and Chinese).
With Nokia Software Updater (NSU) you can easily find the new firmware, but I think it's better to do it via OTA.
All we need is just a little patience...
 

joseluis_acosta

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Apr 5, 2013
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Published on Nokia Hong Kong (Facebook)
13/09/2013 at 15:24 ?
Jose L Acosta: Amber Update?
Nokia Hong Kong: The Amber update will be pushed to all HK authorized Lumia WP8 devices shortly. Please be patient and keep focusing on the update notice on the phone.
 
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