- Nov 14, 2007
- 6
- 0
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I have been trying to purchase complete care for the band but unable to. Endless loops on the website. Phone calls that they say will call me back. They don't. Finally they told me today it's not offered anymore.
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I too have been trying to purchase this coverage and have had no luck. I had wanted to purchase it when I bought my Band using the link that was sent out to those on the Microsoft Store waiting list. When I couldn't do so directly at that time I contacted support (before completing the purchase) and was told I would be able to buy the protection plan once my Band arrived. So I made the purchase with that understanding. I've now spent roughly 1-2 hours trying to get this purchased to no avail.
I just got off the phone with Microsoft Support, Sales & Billing department and got a solid answer that the Complete warranty is no longer being offered. (to back up what was stated in this thread) I asked the tech to email me the info and this is what I was sent...
"The Microsoft Band product team has decided to pull Complete warranty for Microsoft Band. There is no TBA when/if this will be available again. Furthermore:
1. We do not sell Complete for Band for Bands that were purchased at other retailers.
2. We do not sell Complete for Band that were purchased from the online Microsoft store."
So that really sucks. I love my Band and just want to know it's protected! The support rep I spoke with advised that perhaps I could pick up 3rd party extended warranty coverage... Something like SquareTrade. Unfortunately that means it has to be purchased through Amazon. Since I got mine through the Microsoft Store I have no way to obtain that coverage so I'm considering returning this band to MS and instead buying a replacement through Amazon so that I can add a SquareTrade warranty.
It makes me wonder if the Microsoft Band Team was seeing too many returns or the likelihood of returns is simply to high for this device? Rather annoyed by the whole situation.
Seems an awful lot of trouble to turn a 12-month warranty into 13-months.
According to tech support today, Complete for Band has been cancelled unless you already have it. If you go to the Band Support site you will also note all mention of Complete for Band has been removed. Even though when you check warranty status there is still a link to extend the warranty, when you click on it the new page has been scrubbed of all references to Complete. I also just confirmed (again) with Microsoft Store that it has been cancelled - no vague responses, just an apology and statement it is no longer offered at all.To buy your complete warranty you need to call Microsoft Band Tech Support not support at the online store. Tech support says they can sell it you over the phone or you can go to any Microsoft Store and purchase that warranty as well. Remember Microsoft Tech support for the band not on line store tech support. I bought the complete warranty over the phone yesterday. 4/26/2015.
The reason that I was given for no longer offering it, is that inventories are too low.
Squaretrade sales an extended warranty for a Band bought anywhere. You just need a receipt. Covers 3 years for everything but lose or theft.