• Welcome to the all-new Windows Central Forums! - We're still moving some things around, so you may see a few quirks here and there, but we're working on getting things fully completed as soon as possible. For now, take a look around, and if you run into any major issues, please let us know in this thread!

Nokia Lumia 635 keeps crashing (please help!)

Rikku Watro

New member
Jan 2, 2017
I have a Nokia Lumia 635, which I bought 2 years ago. The call and message functions work well, but Internet Explorer has been chronically crashing. Also, in the past week or two, Facebook Messenger kept crashing a few seconds after startup, no matter what I did (even when I uninstalled and reinstalled)!

I was thinking that the crashing may have been caused by downloading many photos and apps that take up a lot of space. I tried uninstalling many of them, as well as deleting photos I don't want anymore. However, it hasn't solved the problem! Please help!


Trusted Member
Nov 13, 2013
Did you try a factory reset on the device? That's always a good way to see if the issues are hardware based (the hard reset won't fix it) or software based (the hard reset fixes it).