Nah, most people don't defend their carriers, they ***** and complain and hate it... and then say "well, that's just how it is, nothing I can do" and then continues to stay with them. Learned helplessness is definitely the state of the average US cell phone user under contract.... :smile:
It's really a double edged sword here. On the one side, I HATE Verizon as a company, Most CSRs suck and are clueless, you might get a random one here and there that is good but, over all, they suck. They suck for support for devices, as we know. They also never make any statements for information that their customers want. Again, as a company, they suck.
On the other hand, I like a carrier where my phone works where ever I go. Verizon has the best coverage for LTE hands down, even AT&T is not close when it comes to the locations where Verizon has LTE coverage. I can get LTE at home, over friends, at work, and about 95% of the places that I go, or need to go. My brother has a iPhone 6 on AT&T (he is interested in WP but, not flagship device and the 1520 is too big), and many times in the same car with him, he drops calls, when I have perfect coverage.
There really is NOT a perfect carrier. Also there is the fact that people will b.i.t.c.h. at anything, even if there is not a valid reason, it's just human nature. It's one of those things, you cant do anything about it, so you have no choice but to deal with it...
For the record, I am not under any contract with Verizon and have not been for over 7 years now (I actually think it's closer to 10 years)....