Re: (Official) Why I don't like WP8 Part 2 (What WP needs to succeed)
(What WP needs to succeed)
On this part ^
Microsoft needs to do a better job developing/supporting/marketing the platform. WP continues to face an uphill battle, not only because it's new, but also because the collective mindset of the smartphone public don't like WP. ****, I had to order mine over the phone with Verizon because the store I went to didn't have any, nor did the salesman seem to give a crap about WP. I called my local BJ's and the guy said they didn't have any and didn't have one on display. I happen to go there the very next day and not only did they have them but they had a red 8x on display. In my experience, sales folks just don't care about anything that isn't Android or iCrap. I've heard similar stories from others. It’s a huge battle to gain market share when the very folks who are supposed to be selling these things are biased against them.
The same sentiment can be seen on countless reviews, blogs, and articles. Yet when you look at user reviews and scores, WP has some of the highest marks of all platforms. In fact, the HTC Trophy, a dinosaur now, consistently stayed as one of the top user- rated phones for VZ for well over a year. It's still in the top 10 (rated) of the 36 smartphones offered by Verizon. The other two WP's offered are rated 4th and 7th. Pretty damn good. So the end users get it. But the real convincing comes from the aforementioned sales folks, tech sites, and iSheep. How does Microsoft do this?
- They need to stomp out the bugs/errors/hindrances that turn people off to WP.
- They need to keep touting the benefits and features.
- They need to advertise smarter.
- They need to take greater advantage of their strengths.
Another uphill climb for WP: Windows 8. It needs tweaks and sales are poor. IMO, Microsoft is spending attention on W8 that it should be spending on WP.
In the whole scope of things, we WP users are really just early adopters. We are finding bugs that weren't caught in alpha or beta testing and it
should be communicated to Microsoft. If you feel some additions should be made,
make them with Microsoft. If you have suggestions,
make them with Microsoft. I would not hold my breath that Microsoft is going to peruse WPCentral and look for user feedback. With that said, they need to LISTEN to WP user requests. I’ve read replies here such as “well, go back to [android/iOS]” or “This isn’t [android/iOS/blackberry] so oh well” when a user complains about a feature or function that their old phone had that WP doesn’t. I pray that Microsoft management doesn’t share that same attitude! If there’s a small feature or tweak that seen by a majority of iOS/BB/Android users as being beneficial, Microsoft should listen and look into filling that void within WP. If WP is going to grow it needs to do what other phones do and then some.
WP now has five percent market share and while this is good it still falls short of WP (windows mobile also) overall high. RIM still owns double the market share and is about to release the BB10. This will hinder the growth of WP. RIM has loyalty on its side. Microsoft needs to continue their aggressive campaign to grow. With growth come apps. Many developers aren’t going to bat an eye at WP until market share gets up around ten percent AND shows continued growth.
And speaking of apps, the weakness isn’t the lack of apps, it’s the quality of apps. Even many of the good apps are buggy or missing features. It’s evident that Microsoft threw developers an inventive for developing and app for WP, and then throwing something together that’s half-ass just to collect their reward. Let’s hope this is being addressed also.
I’m not a fan boy of Microsoft, but I do want WP to be successful. I’m happy to show my family and friends my 8x. I encourage them to try it out, because up until me, they’ve had zero exposure to it, and they are impressed. I hope the same goes for the general public. Competition is a benefit to the consumer.