On day 2 from my switch from my 920 to 620

[pbroy]

My wife and I bought two 620's and have problems with both of them freezing up. Many times we have to take the battery out to unfreeze. Both phones froze last night. I had to take battery out. Do not understand why it seems everyone else's experience has been good and ours not so good. I could understand one phone, but both I do not understand. I've intended to take both phones to a Nokia store, but nothing close by. Need to do to see if they can fix. Supposedly there is an update from Nokia that is out that might fix some problems, but I've yet to see it. Some countries have gotten and others no. I had a Samsung Focus before and very rarely had a problem. Will switch back if they cannot fix.

Might be a firmware issue. Try updating your firmware with Nokia Software Updater for Retail.