Here is the text of a letter I just mailed to Verizon:
I am the owner of a Nokia Icon, model 929, phone since the first day of its release in the Spring of 2014. Although I have been extremely satisfied with this handset, I am disappointed with Verizon for its failure to date to provide the long available Windows Phone 8.1 update and Cyan firmware update. Other Nokia phones by competing carriers, including the nearly identical 930 model, have had these updates for many months. In fact, the next generation of firmware is nearing release soon, which will render my phone two versions out of date.
I did try to obtain information through the online support forums and note that Verizon declines to provide a date for these upgrades. I?m concerned because I?m missing out on significant functionality on my handset because Verizon has not provided this update. Additionally, I have not found Verizon store associates to be knowledgeable about Windows Phone or even carry accessories for this now, apparently discontinued, flagship phone model.
My request to you is simple. I desire that Verizon provide the Windows Phone 8.1 update and work to keep firmware relatively current. Short of that, I?m very interested in an answer as to when Verizon may perform these updates or even knowing Verizon never intends to upgrade the software on this device.
My family has spent $2,000/year for phone service with Verizon for a number of years. I?m feeling left out in the dark here, so please let me know what your plans are. If I don?t hear anything, I?ll be going to a competitor at the end of this contract.
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