I'll share my experience with B2X
My lumia started to freeze when in use and on its own as well, the problem became so frequent (a few times every day) I had to sent it. First time they did not find the problem and I found it again literally immediately after installing all the updates. So I spoke to a lady on their chat about it, she's helped me to send it again and told me to put a description note inside so that the guys can figure it out. Well, they did not and they even put a wrong customer description of the issue on the paper. The very first sentence in my description note was "It freezes when used". Maybe my English is not so good, but I'd think that this is far away from "freezes on launch".
Furthermore, I've said to the lady I'm leaving for work, so I cannot communicate if necessary in a few hours. But after two hours, I got a call from their customer care center about my satisfaction. The lady in the phone used one of the worst English I've ever heard, said something about they sent me a questionnaire about my satisfaction and that they really need that fast and started asking me questions. After two minutes of trying to communicate with her I gave up and realised there might be boss coming wondering what the... I am doing in my work time, so I've quickly told her thank you and bye. How can they ask about satisfaction of foreign people if they cannot speak English?
Finally, they've adviced me to charge the phone for 30 minutes before turning it on. Heh, this is Lumia and as much as I can remember there's no way to prevent Lumia from turning on when put on a charger.
I got my phone back yesterday, updated it to the latest update and the issue occured again today. I just wonder if they've even saw my phone. I'm going to record my phone with the phone of my fiancée so that I have more evidence. And I won't use my Lumia as my daily driver, thanks B2X.
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