Returned my MS band

[Derausgewanderte]

Returning mine as well. Apparently Microsoft feels that the below isn't grounds for a replacement.

I understand you are upset. But I don't think it is OK to leave misleading half-truths in the forum.

 

[SteveVII]

Misleading half truths? Ok here it is in a nutshell. They offered to send me a replacement band bc the heart rate sensor wasn't working properly, but after receiving it, the new band's hr was just as inaccurate (at times). As a result, I decided not to send my other one back and they charged me $200 for it. At the end of the day, they charged me $200 for that one. I own both of them and have every right to do whatever I want with it. I didn't even want a replacement... they offered it to me as a solution to address their mediocre heart rate sensor.

As for if I am sure I didn't bang it on anything. No, I'm not sure. I use this when weight training, so sure, it may have hit the side of a machine during normal use. If this device can't hold up at the gym, then god help Microsoft because they are going to have some serious issues. It didn't leave my arm since the night before and there is obviously no physical damage.

 

[Derausgewanderte]

Misleading half truths? Ok here it is in a nutshell. They offered to send me a replacement band bc the heart rate sensor wasn't working properly, but after receiving it, the new band's hr was just as inaccurate (at times). As a result, I decided not to send my other one back and they charged me $200 for it.

sorry, from the other thread it sounded like you started a return process on the first one but then decided to go a different route and sold it to somebody. It appears that return process is still in the books and halts any other returns. I am somewhat surprised that they can't change this to satisfy the customer (especially since you paid for it already). I'd definitely try to contact them again (ps. my replacement got handled by a Store Escalations Support person - maybe something to try).

But back to my post above. Your scenario is a little more complicated than somebody simply trying to return a defective MS Band. And without that background somebody may imply from your post that MS is not honoring their warranty and return policy for defective devices, which I don't think is true.

 

[nmercy]

I think that is how their replacement plan works. When my Surface 2 broke I had two options, one they would send me a label, I would ship my broken Surface 2 to them, once they received it they would send me the replacement Surface 2. The other option was for them to charge my credit card for the cost of the replacement Surface 2, sent me the replacement, then I send my broken Surface 2 back and once they receive it they remove the charge from the account... if you don't send the broken one back, they leave the charge on your account.

 

[Derausgewanderte]

Yep. But I think that is not his point. He is trying to return the second one and they don't let him because the transaction period for the first one is not finished yet (30 days ).