Samsung Ativ S broken wi-fi and bluetooth after updates.

[darkjamzi]

Hi,

at the moment I am on my third Ativ s this month. The first two devices developed Wi-Fi & Bluetooth issues after upgrading the software. I am now on the third one and did not upgrade. So as of now everything is working as it should. What will happen now, I can't upgrade as that will most likely render this device also unusable. Are there any upgrades in the pipeline that will fix these issues? Issues I am talking about:

1: 5 GHz network does not work after device comes back from sleep. It can't even see the 5 GHz any longer. After switching the phone off and on, it can connect again, until the next time it goes to sleep.

2: Bluetooth either connects but doesn't produce sound with my wireless speaker, it either connects or doesn't connect to my car stereo etc.

Above two issues I encountered on the upgraded devices, but not on the default device. So for now I won't be doing any upgrades...... :angry:

 

[montsa007]

Wifi - Make sure "Keep alive when screen is off'' is checked.

 

[Villain]

Try a factory reset.

how did you update your software

 

[darkjamzi]

Wifi - Make sure "Keep alive when screen is off'' is checked.

That is not a solution to the problem, I want my Wi-Fi to go off when the screen is off, and want it to come back when the screen is on. It works before I apply any updates, so it should still be working after.

 

[darkjamzi]

Try a factory reset.

how did you update your software

I did numerous factory resets, but it didn't help. The updates were applied over the air through the phone software. Settings > Phone Update.

 

[Bart Roels]

I had the same issue after updating my Samsung Ativ S to GDR2. Today I installed GDR3 and it seems the issue is solved!
Update: After a few days issue is back again! When will Microsoft solve this?

 

[Elvis7]

I installed gdr3 yesterday and the Bluetooth issue tripled its occurrence... my headset connects to the phone but randomly, even mid call, no audio is received or sent.. if I switch to speaker.phone, it works fine but not Bluetooth. I have to restart the phone to get things working again..

before it use to happen about 1-2 times a week, now its happened 7 times since the update...
Disconnecting and reconnecting BT does not work, etc

Any ideas?

 

[montsa007]

I installed gdr3 yesterday and the Bluetooth issue tripled its occurrence... my headset connects to the phone but randomly, even mid call, no audio is received or sent.. if I switch to speaker.phone, it works fine but not Bluetooth. I have to restart the phone to get things working again..

before it use to happen about 1-2 times a week, now its happened 7 times since the update...
Disconnecting and reconnecting BT does not work, etc

Any ideas?

I saw a thread where a user said 'Don't be afraid to do a hard reset', try that and do a soft reset after that.

 

[Elvis7]

nope, didn't work

 

[montsa007]

nope, didn't work

Call 911, aka Samsung Support.

 

[Elvis7]

I brought it to the rogers store and sent it out for repair.

 

[Elvis7]

ok so I have great new and a tad bit of bad news!

since updating to version 8.0.10521.155 I no longer have the Bluetooth dying and having to restart phone!!!!
however, the sound going to the headset occasionally becomes scrambled, but its about 2-3 times a week compared to the prior issues happening 2 times a day.
So, I guess M$ figured out the issue and it was indeed a software issue

 

[dw852]

Is the gdr3 update official one?

 

[Elvis7]

Is the gdr3 update official one?

it was the update I got after having updated through the dev preview

 

[Elvis7]

Since the Rogers ativ s update, I guess the official gdr3 that I got two weeks ago ... My phone has been randomly restarting