Well I did It
*rant*
I cancelled my order even though it was "pending" and "charged" and they said that I would not be eligible for an upgrade for over a week. So disgusted that no one can seem to tell me where the phone is, when it would ship, why it's delayed. The response from Verizon with everyone cancelling yesterday was to charge the cards so they couldn't buy it in store. I may end up jumping ship to another service provider - although I can't say it's any better elsewhere.
I get that it's only a phone, but something is systematically wrong when a company the size of Verizon can't provide more of an update than "We'll send you an email when it ships. Have 30% off a plastic case we manufacture for 15 cents." Something is wrong when a company's call center is so isolated and removed from their shipping centers that no one can give an update other than "It's in the warehouse, it should probably ship today." for three days straight. No one knows where the phones are, why they are delayed, or why they are at stores when they are not shipping to people who pre-ordered them.
I could have lived with an email yesterday that said - "We're sorry it didn't ship on time but if you'd like to purchase in store call us to cancel your order." That would have been the appropriate response - not charging my credit card before something ships.
Hire a freaking PR company if you're that inept at handling delays.
*end rant*
Edit:
Maybe I'm the idiot - every store I've talked to who will "definitely" have them is now "hoping" they will receive them at some point today. Lumina 920?