Should you hard reset your device before sending it to Nokia Care?

[Slet]

Hi,

I decided to send my Nokia Lumia 930 to the Nokia Support in Germany (overheating, touchscreen problems). However I am not sure whether I should hard reset the device before sending it. On the one hand I don't want the staff there to take a look at my personal data but on the other hand they maybe need my setup to analyze the problem etc.

Thanks in advance :wink:

 

[Jaafarj]

Never give your phone with your personal information to anyone would be my honest suggestion. Hard reset, remove permissions and remove the SD card whenever handing in your device.

 

[WanderingTraveler]

It's standard procedure to hard reset anyway prior to a hardware repair of any kind, though. Even if they don't do anything to the hardware, unless you specify it yourself, they will hard reset.