stolen Surface pro 3... what can i do?

sailorboi88

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Aug 22, 2011
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My beloved surface pro 3 was stolen from my bag as I was transitting through Changgi airport. :crying: Anything I can,do? Remote wipe? GPS tracking?

I've already changed my,Microsoft account password. Any other things I can do?

Thanks!
 

Adam_ation

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My beloved surface pro 3 was stolen from my bag as I was transitting through Changgi airport. :crying: Anything I can,do? Remote wipe? GPS tracking?

I've already changed my,Microsoft account password. Any other things I can do?

Thanks!

I feel your pain sailorboi, I once lost a new alienware R5, ipad, Dre Beats all at once. Just have a good think and make sure to change any passwords that might still be on the system.

As far as tracking goes I think your pretty much out of luck unless you previously installed "Prey" onto the system.

Chances are its been completely wiped already anyway, I'm pretty sure thats what the thieving bastards do when they lift such items :( - Adam
 

stephen_az

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My beloved surface pro 3 was stolen from my bag as I was transitting through Changgi airport. :crying: Anything I can,do? Remote wipe? GPS tracking?

I've already changed my,Microsoft account password. Any other things I can do?

Thanks!

My beloved surface pro 3 was stolen from my bag as I was transitting through Changgi airport. :crying: Anything I can,do? Remote wipe? GPS tracking?

I've already changed my,Microsoft account password. Any other things I can do?

Thanks!

You should also remove the device from your account. Simple way is to go to Microsoft Account online and choose remove all trusted devices (no option to remove just one). If you have another Windows 8 device, you can go to the Windows store app, check My Account and delete the device there but I think that really just blanks access to the store. Beyond that, if you use Xbox music, log in, go to add/remove devices under your account and make sure it is deleted as well. In that case, I know things can hang around in the xbox account for quite some time. Last but not least, contact Microsoft and tell them the device was stolen and give them the serial number. If not already used, adding two step verification or an authenticator app to the account is not a bad idea.

Of course if you had confidential stuff like access to bank accounts/account numbers, credit cards, web credentials, pins, electronic signatures, etc., etc., they all need to be changed (account numbers and passwords). Do not assume the first thing they will do is wipe the device. In this era, identity theft is always on the table, probably more so with something stolen at an airport. If anything at all confidential was on it, treat it as if someone broke into a safe or stole your wallet and change everything that may be affected. BTW, if you use IE and let it save credentials for accessing websites, or even things like a kindle account, those are all stored on the device under user accounts in the control panel. They are password protected but if someone gets into the device you should assume they can also get in there, or can get to the file where the information is stored.

BTW, I don't know where you live or how you purchased the device, but in the US some credit card companies do offer theft replacement protection and home owner (or rental) insurance policies can offer coverage as well. If either is an option, they typically will want the serial number and a copy of the police report.
 

kristalsoldier

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Oct 23, 2013
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My beloved surface pro 3 was stolen from my bag as I was transitting through Changgi airport. :crying: Anything I can,do? Remote wipe? GPS tracking?

I've already changed my,Microsoft account password. Any other things I can do?

Thanks!

Wow! This happened in Singapore? Interesting! I always thought it was a relatively safe airport. Sorry to hear about your loss and I think Stephen_az give you good advice!
 

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