Strange Dead Pixel Behavior...

[berty6294]

So I've found a dead pixel on my surface... only thing is, its only dead on certain pages or apps. For instance, when I have Netflix in snapped view it is dead, but not in full screen. All web pages it is dead, except when I bring the onscreen keyboard up. On start screen, twitter app, and desktop the pixel is working fine. When I snap an app to the side, if the pixel is in the empty blue side it becomes dead until I touch the screen anywhere.

Is this strange behavior? Is there an explanation for this? lol

 

[HeyCori]

I had the same thing happened a few weeks ago. I reset my device, haven't seen it since. There's a wiki page about the different type of defective pixels.

 

[berty6294]

I had the same thing happened a few weeks ago. I reset my device, haven't seen it since. There's a wiki page about the different type of defective pixels.

Hard reset or soft reset? Cause I've done many hard resets since I first noticed this like 3 months ago

 

[HeyCori]

I just used the Restart option

 

[berty6294]

I just used the Restart option

Yeah I've tried that. I think I'm going to reset the software and if that doesn't work, I'll check and see what Microsoft can do for me!

 

[Derausgewanderte]

Yeah I've tried that. I think I'm going to reset the software and if that doesn't work, I'll check and see what Microsoft can do for me!

I called (chat) Microsoft and they set me up with a close by MS Store for an exchange. Walked into the store and got it replaced with new Surface RT - no questions asked (MS Store Cincinnati, Kenwood Mall). The dead pixel on my RT was always there. I tried two different apps to remove the pixel, but apparently it was not a stuck pixel, but a dead pixel. Backed up my stuff in MS store to skydrive and walked out with a shiny new one after a checked it thoroughly for pixel and other problems.
I understand this assumes that you have an MS store close by. They should exchange it through website as well. It may take a week between shipping out current and receiving new one through.

 

[berty6294]

I called (chat) Microsoft and they set me up with a close by MS Store for an exchange. Walked into the store and got it replaced with new Surface RT - no questions asked (MS Store Cincinnati, Kenwood Mall). The dead pixel on my RT was always there. I tried two different apps to remove the pixel, but apparently it was not a stuck pixel, but a dead pixel. Backed up my stuff in MS store to skydrive and walked out with a shiny new one after a checked it thoroughly for pixel and other problems.
I understand this assumes that you have an MS store close by. They should exchange it through website as well. It may take a week between shipping out current and receiving new one through.

Yeh none nearby, and if I need to ship it I'll have to wait till summer vacation. My Surface is a necessity for school!