Surface Pro 7 flickers and becomes unresponsive

[hiohbyebye]

Hello, as I said in the title, my 3-4 week old surface pro 7 will sometimes start to flicker uncontrollably and becomes unresponsive. In order to stop this i have to hold down the power button to force the shut down. The tablet wouldn't even be under heavy load when this happens. This happened earlier when I used my surface for 15 minutes to look at my notes on onenote. I was wondering if this happens to other people and if there is a way to fix this. Thank you

 

[Ryujingt3]

When exactly does this happen? When nothing is happening or is it running something? Is Windows 10 and your drivers all up to date?

 

[anon(5327127)]

Well... other than making sure that you have the very latest firmware updates, it's time to refresh the install. After that, if it continues, you'd then return it for a replacement. (Typed on a SP7 that doesn't flicker)

 

[hiyang]

I have some issue now. It's happened very randomly. I tried reinstall display driver, upgrade to latest windows and reinstall fresh windows with no luck. I ordered a replacement service today. Let's see what Microsoft service can do.

 

[HeyCori]

I have some issue now. It's happened very randomly. I tried reinstall display driver, upgrade to latest windows and reinstall fresh windows with no luck. I ordered a replacement service today. Let's see what Microsoft service can do.

I hope they fix that for you.