Surface shipping - worst MS customer support ever!

[stephen_az]

Honestly, lifes to short to blow a fuse because of a late toy. Have a martini and relax. Also, not to sound smug, but if your worried about 500 dollars maybe you shouldn't of bought a 500 dollar tablet. #spendresponsiblemyfriend

I don't care if I am buying a tablet or an electric toothbrush. This is about poor customer service, not the product itself at this point. If you need to use alcohol to relax that is your choice but many of us would rather deal with both the successes and aggravations in life directly. As far as comments about whether someone should or should not buy a $500 device, please check that BS at the door. I will not lose any sleep over it if it takes a couple weeks for Microsoft to issue a refund on my cancellation. If, however, someone saved their money to buy something they have a right to expect delivery when promised or a clear status if it will be delayed. BTW, yes you do sound smug. Who appointed you to be the arbiter regarding whether someone else can purchase something?

 

[crystal_planet]

BTW, I am picking one up tomorrow since I am still interested and live near a store. I am, however, not intending to deal with the online store in the future. This is not as bad a Google by what I have been told, but it is a lot closer to that than either Apple or Amazon....

Why in God's name did you order on line in the first place? If I had a store near me I would have never placed the order on line.

 

[mapexvenus]

Why the attitude? We've all poured $500+ into a device that was promised and guaranteed to us by a certain date. Why should we settle for anything less? If other companies can do it, why can't Microsoft? Having an overflow of pre-orders isn't an excuse. They should of prepared for something like this.

I'm not entirely sure about this, but the reps you may be talking to might not be MS reps but CSRs from Digital River.

Because I know Digital River hosts and manages the Microsoft Online Store for Microsoft. In fact, one time I actually contacted the online customer support hoping they could give me information (I think on stock or something of a certain Windows Phone) and they told me they couldn't because they're totally separate and not associated with the B&M Microsoft Stores.

This leads me to believe that while B&M Microsoft Stores are run by Microsoft, the online Microsoft Store and their customer service aren't.

I also heard that Digital River's customer service is pretty terrible.

So which one is who? Both the reps who told me I would get my order on 10/26 has Asian accents - so I am assuming offshore call center? The rep that told me I wasn't getting it tomorrow had an American accent.