I ordered my yellow L920 over the phone on 11/7/12 @1:20pm EST according to the terms and conditions email. The website was a mess that morning and the prices were all wrong so I went to the store who told me the pre order was online only.
I called the ATT line and they did in fact order it with the free charge plate promotion. So far I see different things depending on where I'm looking:
Through the order status email sent out 11/7/12 @ 7:50PM EST - I see Nokia 920 Phone - Processing and below that I see Replacement Micro-SIM for Apple iPad - Processing and also Pending Shipping
Through the wireless.att.com/order_status I see both the phone and sim listed with In Progress and "Pending Shipping"
Of interesting note I do not see the charge plate mentioned anywhere. I called in and did live chat about this on a few occasions and here's the summary:
When I ordered the phone - girl confirmed that charge plate came with phone and that I would see my order when I received email from them.
Later that Day - I called because no email mentioned the charge plate and the girl told me not to worry about it that it will ship... left me a bit uneasy
Day 2 - I called back back and spoke to a gentleman who told me that the promotion didn't exist and questioned if I knew what I was talking about. After going back and forth he said not to worry about it, even though he couldn't find it attached to my order anywhere under any system he was pretty sure that if I was supposed to get it I would and if not to call back and they'd either credit my account or send me a free one. I asked to have that in writing and he sent me an email in very broken English confirming what he said
Monday - I discover this forum and thread and decide to follow the fun.
Yesterday - When I read that many people were showing their charge plate as part of the order or that some had actually already received them I decided to keep an eye on things. I live chat with the site and got a girl who seemed pretty helpful:
She told me that the phone was backed up and that it would be about "a week or so" before mine would ship out. I then asked her about the charge plate to which she said that basically their system blew up and they were trying their best to pick up the pieces and that the promotion did definitely exist but was a "while supplies last" and that mine was ordered early enough that it should be ok.
When I asked her why it wasn't showing up for me she said that unfortunately their system is a disaster at the moment and that some people are seeing it, while others are not and that it ships separately and if it doesn't show up to call them. I then asked her how I was supposed to know when to call since I have no actual acknowledgement that I am receiving the stupid free accessory to which she said wait a day or two once the phone comes in but that by that time I should also receive notice about the charge plate shipping by then.
So I apologize for writing so much and saying such nothing but I figured people sitting on this forum mashing F5 would be distracted for a few minutes reading this
I also don't know how many other people are not seeing the charge plate associated with their orders.