Those who ordered the L920 from AT&T in Yellow

Reflexx

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Dec 30, 2010
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Geez. I guess everyone in the shipping dept must have just decided to start vacation early.

You guys SHOULD have had yours shipped by now.
 

Dreacava206

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Nov 19, 2012
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so I decided to call at&t and get this, the rep i spoke to said that the yellow 920 just went on back order TODAY since I pre ordered he does not understand why I haven't received it yet. Really! it just went on back order today, i think it's been on back order since before they were even scheduled to go on sale lol. I also asked about getting a credit for the $50 difference on the black Friday sale which i think all of us that have been waiting this long deserve and he said that he can't do that but suggested i call back when i actually get the phone and ask then for the credit.
I honestly think that AT&T told their CSR's to play stupid and if anybody ask you questions just tell them you don't know what they are talking about. Oh and he also suggested something I never thought of to do, he suggested I go online to att.com and said I can check my order status there. Thank you so much for that tip because I had no clue there was such a thing! i've only been doing it a hundred times a day for the past 10 days. ugh ok thanks for letting me vent. have a great Turkey day all. I will be dreaming of finding a yellow 920 on black Friday in a store, that would be amazing!
 

Reflexx

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Call a product specialist instead of regular customer service. I don't have the number, but I remember that the last 4 digits are 0500... or something like that.

I think if you dial 611 it might go directly to a product specialist. But regular CSRs on the chat really can't do anything.
 

Dreacava206

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that's the number i called maybe i am doing something wrong. but I just press 0 and the # to get to a rep. or maybe it's just my luck that I get people who act like they have never even heard of the phone before. next time i call I will ask for a supervisor.
 

OscarIsCool_

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Oct 29, 2012
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I was hoping they would ship mine this week, but looks like I won't be getting it anytime soon. I want it so bad already! I ordered mine on the 11th just so y'all know.
 

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