Tutorial: How to fix the endless spinning gears/cogs bug (for Nokia Lumia users only)

[paulxxwall]

Does this happen to everyone wanting to do hard resets?

 

[alv3st3r]

Does this happen to everyone wanting to do hard resets?

As far as I've heard, this bug occurs mostly if you do it by "Reset your phone" option.

 

[paulxxwall]

As far as I've heard, this bug occurs mostly if you do it by "Reset your phone" option.

what other way to do hard reset have been thinking about it?

 

[alv3st3r]

what other way to do hard reset have been thinking about it?

Step 1
Make sure the phone is turned off.

1. Press and hold the power key.
2. Phone vibrates (release the key)
3. Press and hold the volume down key.
4. Exclamation mark is shown on the screen (release the volume down key).

Step 2
Input the following key combination:

1. Volume Up
2. Volume down
3. Power
4. Volume down

The phone will reset and boot up automatically.

 

[foggys pal]

I just ran through the Updater and got to the screen that says, "some or all data will be erased." Is this the screen that is supposed to come up? I really don't want to lose my data.

 

[alv3st3r]

I just ran through the Updater and got to the screen that says, "some or all data will be erased." Is this the screen that is supposed to come up? I really don't want to lose my data.

Updating via NSU or NCS will erase your data. If you're updating it OTA then you won't lose your data.

 

[paulxxwall]

Step 1
Make sure the phone is turned off.

1. Press and hold the power key.
2. Phone vibrates (release the key)
3. Press and hold the volume down key.
4. Exclamation mark is shown on the screen (release the volume down key).

Step 2
Input the following key combination:

1. Volume Up
2. Volume down
3. Power
4. Volume down

The phone will reset and boot up automatically.

this will work?....no issues?

 

[alv3st3r]

this will work?....no issues?

Yes but this will erase all the data on your phone.

 

[paulxxwall]

Yes but this will erase all the data on your phone.

yeah loosing all my data is a huge issue for me... guess no reset

 

[alv3st3r]

yeah loosing all my data is a huge issue for me... guess no reset

Hard reset wipes your data while soft reset doesn't.

 

[paulxxwall]

Hard reset wipes your data while soft reset doesn't.

what do mean the my data is lost? No back up functions?

 

[alv3st3r]

what do mean the my data is lost? No back up functions?

I didn't understand your question.

 

[paulxxwall]

I wanna get rid of these 10 GB of other storage but I hear hard reset is the only way but don't want to lose all my apps,contacts,etc

 

[alv3st3r]

I wanna get rid of these 10 GB of other storage but I hear hard reset is the only way but don't want to lose all my apps,contacts,etc

You can make a backup if you want. Settings-> Backup

 

[joshpjost]

I keep getting an error when trying to install Nokia Software Updater on my Windows 7 machine. "This operating system is not adequate for running Nokia Software Updater for Retail". I've also tried to change the compatibility for the program to Windows XP, and it gets further, tries to install drivers but still get the same error message.

Any insight?

 

[RyanAMG]

I think you need a windows8 computer. I remember reading that but one would think W7 would work as they can run the same programs.

 

[PB_H]

I just ran through the Updater and got to the screen that says, "some or all data will be erased." Is this the screen that is supposed to come up? I really don't want to lose my data.

You loose data when you do a software update when you use this or update your phone ie AMBER/GDR2 you back up your phone which is apps and photos an....don't you know that you have to back up your phone, in systems setting open backup and read "what gets backed up" if you don't know about resetting your phone and backing it up don't do this until you read up on it.

 

[Kissanviikset]

Got my 920 back to life. Procedure didn't go exactly like on first post but it works now :smile:

I did reset from phone settings and it stuck on spinning cogs. I have done this 2 times before but this time it got stuck.

I'm happy that it works again. I'm gonna pass this to my mom since i have 1520 now. If she doesn't like it i sell it.

 

[melizamayhem]

This is so awesome of you I have went a month trying to figure out how to fix this problem I'm amazed.

 

[jbjtkbw007]

This process worked like a champ! Just repurposed the 920 to the wife.

Best...Post....Ever!!!!!