I went with my wife into an AT&T store, with the intention of upgrading my wife to a new WP, the only question was, which one? Well, the first rep we had starts by trying to talk us out of buying a Windows Phone, saying they are buggy, and there are a lot of problems with email and attachments. When I am insistent, he does finally walk us over to where they have them, all 3 of them.
Then they tag in another sales guy, who comes over and is telling my wife how great android is, and she should really consider an Android phone. I pipe up that she already has an Android phone, and hates. Then he starts in on how that's (Samsung Galaxy Captivate) is an older OS, and the new ones are much better. I stop him, and tell him we are not interested in an android, and want a windows phone, she just needs to decide which one.
So, I ask the sales guy when they are getting in any Nokia phones, and he tells me he doesn't know, but that they will be running Android too. That's when I lost my cool, and told him he was an idoit, and walked out of the store.
Why in the world would you take someone who comes to your store telling you they want to buy someone, and try to talk them out of it. He should have just taken my money and been happy with the sale. If I hadn't been so well informed, and insistent, we could have easily walked out of the store with a new android phone.
Microsoft has got to figure out a way to incentivize the sales people to sell their stuff. I like the promo they did with TMO sales people, where they gave the top sales guy of WP's some big prize. They should do more of that. And they need to get some MS people into the stores to evangelize to the sales people.
btw, we are waiting for the Lumia 910, and we are BOTH upgrading, and I sure as heck won't be giving my money to that AT&T store. I'll probably drive down to the MS store around March 19
Then they tag in another sales guy, who comes over and is telling my wife how great android is, and she should really consider an Android phone. I pipe up that she already has an Android phone, and hates. Then he starts in on how that's (Samsung Galaxy Captivate) is an older OS, and the new ones are much better. I stop him, and tell him we are not interested in an android, and want a windows phone, she just needs to decide which one.
So, I ask the sales guy when they are getting in any Nokia phones, and he tells me he doesn't know, but that they will be running Android too. That's when I lost my cool, and told him he was an idoit, and walked out of the store.
Why in the world would you take someone who comes to your store telling you they want to buy someone, and try to talk them out of it. He should have just taken my money and been happy with the sale. If I hadn't been so well informed, and insistent, we could have easily walked out of the store with a new android phone.
Microsoft has got to figure out a way to incentivize the sales people to sell their stuff. I like the promo they did with TMO sales people, where they gave the top sales guy of WP's some big prize. They should do more of that. And they need to get some MS people into the stores to evangelize to the sales people.
btw, we are waiting for the Lumia 910, and we are BOTH upgrading, and I sure as heck won't be giving my money to that AT&T store. I'll probably drive down to the MS store around March 19
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