- Oct 24, 2011
- 3
- 0
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I've had a consistent problem updating my HTC Surround to Mango. I've had the update notification for two weeks now, but it fails to work. I'll plug in the phone, zune detects the update, and I'm ready to update, and it successfully goes through the first six steps, but freezes on step 7, creating the backup. I've done almost all I can think of for fixes, pulling the battery, restoring the phone, trying a different usb port, letting it sit for hours, reinstalled zune, etc. It just sits at 0% on the backup step. I've looked around for answers but it seems not many people have frozen at this step, and I've performed past updates on this phone with no problems. Help is definitely appreciated.
Carrier: at&t
OS version: 7.0.7392.0
Firmware version number: 2250.21.15204.502
Hardware revision number: 0003
Radio software version: 5.66.09.09_22.46.50.21H
Radio hardware version: A.26.0.D4
Bootloader version: 1.52.2250.4
Chip SOC version: 2.2.5.0
Carrier: at&t
OS version: 7.0.7392.0
Firmware version number: 2250.21.15204.502
Hardware revision number: 0003
Radio software version: 5.66.09.09_22.46.50.21H
Radio hardware version: A.26.0.D4
Bootloader version: 1.52.2250.4
Chip SOC version: 2.2.5.0