This is why I don't **** with sales reps.
I'm watching two older folks (who look like Rue) looking at the newest iPhone. As I look at the S10 vs the S10+ the the gf (still thinking the S10), I stay quiet and look on. After the sales rep blows them off (after she asks for iPhone 8s), I just continue to observe. The man has a KeyOne and the wife and iPhone 7. So I start talking to them both in a very calm tone.
Transcript:
MIA: I'm sorry to butt in, but I was curious as I heard you're browsing.
Wife: Yeah, we're trying to get him on an iPhone for the longest time. I've had mine for 3 years as no problems. He's had that thing for 18 months.
MIA: I see. (looks at the guy) What's important to you?
Wife: He cares about battery life.
Guy: Yes, that's key for me. Camera is irrelevant. So which has the best battery life?
MIA: 11 Pro max, 11, 11 Pro...in that order. But Apple does good work about battery life.
Wife: That's good. (guy places KeyOne over 11 Pro Max). Well, the device is the same size.
MIA: Yes. 11 Pro Max is a fine device. Giving up that keyboard can be tough. It's your call.
guy (pauses): I wish I could get another Blackberry. I cannot find a new Keyone, just them refurbished.
MIA: if you're that dead set on a Blackberry, perhaps a Key2 Le?
Guy: (pauses) Is that on Verizon?
MIA: Yes. Not sure if you can still get it easy for consumers, but for corporate, you should be able ask around for it.
Wife: OH, there's a guy in the office who handles device sales...(then she starts to get a bit tight as her plan shatters)
MIA (feels her shift in mood): Well, if he cannot get the Key2LE, the Pro Max is a fine choice. Security is solid on Apple, lots of hospitals and stuff use it - even though it's no Blackberry.
Guy: Oh, OK. What are you using?
MIA: I use an LG V40.
Wife: What brand is that?
MIA: (points to the V50) LG is Korean. Like Samsung. Uses Android.
Guy: Why that one?
MIA: It's the **** for audio. Wired audio. Especially for high end HEADPHONES. Best amp in the game. (guy eyes widen).
Guy: what about wireless?
MIA: (points to Sabbats) It's OK. But when I really want to enjoy my music, I go wired.
Wife: (going SMH) Well, thank you. Watch him ask the sales guy in the office about that Blackberry.
MIA: Again, the Pro Max is a fine choice. Otherwise if he cannot part with the keyboard, the key2 Le may be the fit.
Wife: Thanks again. Have a good evening.
So if the dude is smart, although the wife never let me say this, he'd get the battery on her iPhone 7 replaced as she was looking at being cheap and getting an iPhone 8. Then she could wait for the SE2 for something smaller, or pull the wife card and get the 11 Pro.
Yes, I screwed the wife's plan (guys gotta win occasionally). If I'm a betting man, he'll get the iPhone eventually. I think they both liked the fact that I knew my ****, as the wife didn't give too much grief. And I could tell that she was pissed with the rep.
This is why I never liked sales. I'd rather you be happy with what you get - than to make a buck from you. I'd have done the same if I worked there. I'd have even told him to take st drive the 11 Pro Max, and if you don't like it, bring it back. Then I would have talked up the wife to offer her:
1) Wait to see if Apple launches the SE2 if she likes that smaller old school iPhone
2) Pay the battery replacement fee and rock out for another 18 months
3) Get the 11 Pro and get another 3 year out of your new iPhone
Especially being in the Upper East Side, you don't know who is walking in (and how deep people's pockets are).