Hi,
My mom's Lumia 640 is suddenly stuck in the Whatsapp loading screen each time we are trying to start-up Whatsapp (black screen saying "Loading..."). I have tried restarting the phone several times as well as reinstalling Whatsapp and also removing photo's to save up storage.
I never had this issue, Whatsapp works on my Lumia 950 and on an other Lumia 640 we have. And all three phones have OS version 1709, 10.0.15254.490
Anyone know what solves this issue?
Thanks for taking the time!
Edit: I used the windows device recovery tool and it seemed to have fixed the issue, though it is now WM 8.1, hopefully I can still update it to WM 10.
My mom's Lumia 640 is suddenly stuck in the Whatsapp loading screen each time we are trying to start-up Whatsapp (black screen saying "Loading..."). I have tried restarting the phone several times as well as reinstalling Whatsapp and also removing photo's to save up storage.
I never had this issue, Whatsapp works on my Lumia 950 and on an other Lumia 640 we have. And all three phones have OS version 1709, 10.0.15254.490
Anyone know what solves this issue?
Thanks for taking the time!
Edit: I used the windows device recovery tool and it seemed to have fixed the issue, though it is now WM 8.1, hopefully I can still update it to WM 10.
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