Where to go when Nokia no longer helps you ?

[Jonathan Bekker]

Hi

So I've had a problem where my 1020 would freeze at the glance screen after time, usually every few days. The phone has been to a Nokia care center 4 times now for the same issue, complaints raised etc... with no job card descriptions and no hardware replacements. It's gotten to the point where my 1020 is now in the cupboard and I use a Galaxy S4

Is there anywhere that Nokia actually listens to problems and doesn't just palm it off to some support center in India or even does anything at all ?

 

[David P2]

Have you tried all the usual hard/soft resets that are bound to get suggested by others?

Personally though, I would go back to using your 1020, but turn off Glance, and see if the problem still appears - it could be something else causing it.

 

[Pete]

Personally, I'd stop using the glance screen and turn it off. If you need to see any notifications, just use the double tap to wake feature.

 

[Jonathan Bekker]

Thanks for the responses.

Whilst I can test if it is indeed the glance screen when you get four "Phone fixed" job card notes from Nokia, work with people who have the same phone as you, use the same glance settings as you yet yours freezes and theirs does not, well having a phone with a broken feature that has persisted from black, to cyan, hard reset's full reloads etc and being told time and time again that its fixed...

Whilst I love windows phone and especially the lumia 1020s camera, not being able to see notifications as they arrive is not an option for me. I'll spend the whole day focused on coding and only notice if the screen changes.

 

[gowcoizer]

I have the same disappointment by Nokia. A replacement of my defective device was refused. The place which will hurt them the most is the place where you are no longer their customer. Anytime I complain to a higher instance I receive e-mail explaining how good is their support and how high is the level of their specialists and to bring it once again to the repair center. They're just spinning the wheel round, round baby round round... a.k.a not taking responsibility for selling garbage bricks. I use only the camera too :/ and I have no option but to notify and spread the word anytime I see someone who is going to fall to their Nokia trap.

 

[Taigatrommel]

You can always go the public complain route. Let them know via Facebook and Twitter, invite your friends on those networks to join your case so they keep bugging Nokia wondering why their friend's Lumia still isn't fixed even though Nokia/MS states they have good customer support. Even more important: Let your friends friends share and retweet it, try to get the attention of the public.


As sad as it is: These ways are waaaay more efficient in the end than wasting your time on writing detailed e-mails about your problem. No company wants to look bad on social media due to things like this!