Why can't I enable "Hey Cortana"?

[Windows Central Question]

I'm on build 14390 (insider fast).

The "Hey Cortana" thing is in "Settings -> Extras"
and not in the "Cortana -> Notebook -> Settings"

Once I go into the "Hey Cortana" settings, it says this:

You'll need to turn on Cortana first.

Cortana Settings (This part is underlined, but tapping it does nothing)

I have already soft reset, hard reset, downloaded a new keyboard to push for the newest update, delete language and download again, tried to download the "Hey Cortana" app from the store (it gave me error 80073cf9 when trying to download or update), and pretty much everything else.

Yup.

 

[Maurizio Troso]

I'm on build 14390 (insider fast).

The "Hey Cortana" thing is in "Settings -> Extras"
and not in the "Cortana -> Notebook -> Settings"

Once I go into the "Hey Cortana" settings, it says this:

You'll need to turn on Cortana first.

Cortana Settings (This part is underlined, but tapping it does nothing)

I have already soft reset, hard reset, downloaded a new keyboard to push for the newest update, delete language and download again, tried to download the "Hey Cortana" app from the store (it gave me error 80073cf9 when trying to download or update), and pretty much everything else.

Yup.

First of all, which phone and windows 10 build you got? From which country you come?

 

[OhTheIrony]

Original Poster here

I have a Lumia 1520, build 14390. Im from the US and both my language and region are English (US).

 

[Chintan Gohel]

Original Poster here

I have a Lumia 1520, build 14390. Im from the US and both my language and region are English (US).

it was working before? Before you did the update?

 

[OhTheIrony]

Dunno. I got the phone recently and update to windows 10 immediately.

 

[Lee Power]

Same here, latest fast ring build has made Hey Cortana stop working on my UK Lumia 930.

 

[Chintan Gohel]

Dunno. I got the phone recently and update to windows 10 immediately.

you must have used insider program to get to fast ring. Information below seems to confirm what I have been reading

Same here, latest fast ring build has made Hey Cortana stop working on my UK Lumia 930.

 

[Kimmo Toivanen]

Same problem, different app. I had same error (it does not always show the error code) in updating and installing apps to WP8.1 on L640. I upgraded just today to W10M TH2.107 and release preview.
All apps except gestures were updated. Scan QR and Sygic navigation installation also end up in error. App storage is set to SD (I tried changing it to internal on WP8.1 but it did not help; I trust apps to ask to being installed to internal if they need to) and there's 4GB internal free.

Maybe anniversary and switch to redstone 2 has caused store to go haywire?

 

[BenIsCool]

Same here

 

[anon(5325154)]

On 930. Hey Cortana finally worked for me on release preview build .103. Prior to that it's either complaining the region and language settings don't match (even when they do), or Cortana must be enabled first (which it is).

But check out deepakfletcher's post on http://answers.microsoft.com/en-us/...0/44784852-ed60-4e8d-9cd5-df2260f9a7d6?page=2 Apparently Lumia facebook account told him Hey Cortana is no longer supported on earlier devices... Not impressed at all.