Why can't I hear my Nokia Lumia 635 ringtone even though it is set to Cricket in the settings?

[Windows Central Question]

Why can't I hear my Nokia Lumia 635 ringtone even though it is set to cricket in the settings

It vibrates but no ring either with headpones out or in. Software is up to date.

 

[realwarder]

Re: Why can't I hear my Nokia Lumia 635 ringtone even though it is set to cricket in the settings

Is the Ring volume set too low?