Why can't I open up my WD element external hard drive on my Surface Pro 4?

[Windows Central Question]

I can not open up my WD element external hard drive on my Surface pro 4

I just bought this computer, and the device shows up in "device and printer " however I am not able to access the external hard drive. Help!!!

 

[decider]

Re: I can not open up my WD element external hard drive on my Surface pro 4

Could you elaborate a little bit?

 

[kstellla]

Re: I can not open up my WD element external hard drive on my Surface pro 4

When I plug in my external hard drive, in "device and printers window," an icon for that device does show up along with other connected devices. However it does my show up in file folder, therefore I do not have access to my files in my external hard drive.

 

[RumoredNow]

Is your driver up to date for Win 10? Software and Firmware Downloads | WD Support

 

[yeewiz]

try another USB cable. I open my WD Element drive in my SP4 all the time. Didn't even need to load WD drivers.